23-09-2014, 03:44 PM
Samrat forging limited is one of the largest suppliers of quality forgings in the country. it is one of the prime supplier of forgings of various dimensions profile and Faiveley Transport India is the regular customer of the Samrat forging limited. Knuckle pivot pin is the regularly manufactured product of Faiveley transport India in the company so there was a complaint received in knuckle pivot pin due to low hardness. If customer is not satisfied then there is wastage of Time Money Machinery Manpower So we took this problem and try to find out the solution of the problem and final results after the problem. So we try to eliminate the customer complaint and to stop rejection in knuckle pivot pin. Initially we done the product and process audit and we find the basic problem in heat treatment process. As we are assisting our training incharge so we also were a part of the meeting held in company by the technical officials of the company and there we write down the problems suggested by different technical officials and draw a fish bone diagram accordingly. Then the main prob
Samrat forging limited is one of the largest suppliers of quality forgings in the country. it is one of the prime supplier of forgings of various dimensions profile and Faiveley Transport India is the regular customer of the Samrat forging limited. Knuckle pivot pin is the regularly manufactured product of Faiveley transport India in the company so there was a complaint received in knuckle pivot pin due to low hardness. If customer is not satisfied then there is wastage of
Time
Money
Machinery
Manpower
So we took this problem and try to find out the solution of the problem and final results after the problem. So we try to eliminate the customer complaint and to stop rejection in knuckle pivot pin. Initially we done the product and process audit and we find the basic problem in heat treatment process. As we are assisting our training incharge so we also were a part of the meeting held in company by the technical officials of the company and there we write down the problems suggested by different technical officials and draw a fish bone diagram accordingly. Then the main problem was found and that was the fan of tempering furnace not working properly so the corrective and preventive actions was taken by the company these actions includes the modification of preventive maintence checklist and tempering temperature lowered to 470 degree Celsius .so we took data of before the problem and after solving the problem and study the variation in hardness .thus the problem was solved and customer satisfaction received.
Samrat forging limited is one of the largest suppliers of quality forgings in the country. it is one of the prime supplier of forgings of various dimensions profile and Faiveley Transport India is the regular customer of the Samrat forging limited. Knuckle pivot pin is the regularly manufactured product of Faiveley transport India in the company so there was a complaint received in knuckle pivot pin due to low hardness. If customer is not satisfied then there is wastage of
Time
Money
Machinery
Manpower
So we took this problem and try to find out the solution of the problem and final results after the problem. So we try to eliminate the customer complaint and to stop rejection in knuckle pivot pin. Initially we done the product and process audit and we find the basic problem in heat treatment process. As we are assisting our training incharge so we also were a part of the meeting held in company by the technical officials of the company and there we write down the problems suggested by different technical officials and draw a fish bone diagram accordingly. Then the main problem was found and that was the fan of tempering furnace not working properly so the corrective and preventive actions was taken by the company these actions includes the modification of preventive maintence checklist and tempering temperature lowered to 470 degree Celsius .so we took data of before the problem and after solving the problem and study the variation in hardness .thus the problem was solved and customer satisfaction received.