24-10-2014, 03:46 PM
Abstracts: Global helpdesk system is referred to as software that is regulated as complain information’s of users.By using these system users should not carry documents with them.User times are consuming, User can get registered from home and get conformation via message or mail from particular department.It helps department for making reports of their users. It maintains history of all users;this helps the department to better understand the case.User can get reports at any place. Reports will be sent to the user by mail.User can get the updates via message or mail. It help the department to do Root & Cause Analysis.