18-08-2011, 09:31 AM
Presented by:
S.VIJAYALAKSHMI
[attachment=15341]
COMMUNICATION SKILL
INTRODUCTION
THE WORD COMMUNICATION HAS BEEN DERIVED FROM THE LATIN WORD “COMMUNIS” WHICH MEANS “COMMON”.
Concept of Communication
Definition
What are the most common ways we communicate?
Communication
IMPORTANCE OF COMMUNICATION
COMMUNICATION PROCESS
COMMUNICATION PROCESS
COMMUNICATION MODEL
TYPES OF COMMUNICATION
NON VERBAL COMMUNICATION
Through sending and receiving wordless messages.
Such messages can be communicated through gesture; body language or posture; facial expression, eye contact, symbols and info graphics
Non-verbal can go without verbal communication.
Verbal can’t go without non-verbal communication
VERBAL COMMUNICATION
Through words
“Speaking” + “Listening” = “Verbal Communication”
Two types of verbal communication.
(1) formal
communication.
(2) informal
communication
FORMAL COMMUNICATION
We use this type of communication in offices and social gathering.
Two types of formal communication.
Informal communication
We use this type of communication with our family or friends.
Three types of informal communication.
Lateral
Diagonal
Grapevine
Informal communication(cont…)
Mode of Communication
Some online tools may work well for one purpose(mode), like mass distribution
But may prove inappropriate for another mode(coordinating a small workgroup’s effort).
Six common communication modes are:
(1)One-to-one (2)Many-to-many
(3)One-to-few (4)Many-to-few
(5)Few-to-few (6)One-to-many
Modes of communication(cont..)
ONE TO ONE:
MANY-TO-MANY:
Modes of communication(cont..)
ONE-TO-FEW:
MANY-TO-FEW:
Intrapersonal Communication
Language use or thought internal to the communicator.
Basically, it is communication within yourself.
What is included in Intrapersonal Communication?
Thoughts about yourself
Self-Awareness – your level of knowledge about yourself
Self-Esteem – how you feel about yourself
Demonstration of “who you are”
Personality – emotions, thoughts and behavior patterns that a person has
Self Talk
Interpersonal Communication
Communication between two persons or among a small group of persons usually for the purpose of managing relationships
Types of Interpersonal Relationships:
Friendships
Parents
Romantic Relationships
Workplace Relationships
Supervisory
Co-workers
Management
Other Acquaintances
Barriers Of Communication
Overcoming Barriers
Know your audience
Select an appropriate medium
Encourage feedback
Regulate information flow and timing
Listen actively
Hear & understand 25% of what is communicated verbally
Not a naturally occurring activity
Commandments of Communication
Seek to clarify your ideas before communicating
Examine the true purpose of each communication
Consider the total physical and human setting
Consult with others in planning communications
Be mindful of the overtones as well as the basic content of your message
Conclusions
The key to the communication process is to have understanding on the part of the receiver.
There are many barriers to good communications that must be overcome for communications to be successful.
Learn to be an active listener as part of successful communications.
S.VIJAYALAKSHMI
[attachment=15341]
COMMUNICATION SKILL
INTRODUCTION
THE WORD COMMUNICATION HAS BEEN DERIVED FROM THE LATIN WORD “COMMUNIS” WHICH MEANS “COMMON”.
Concept of Communication
Definition
What are the most common ways we communicate?
Communication
IMPORTANCE OF COMMUNICATION
COMMUNICATION PROCESS
COMMUNICATION PROCESS
COMMUNICATION MODEL
TYPES OF COMMUNICATION
NON VERBAL COMMUNICATION
Through sending and receiving wordless messages.
Such messages can be communicated through gesture; body language or posture; facial expression, eye contact, symbols and info graphics
Non-verbal can go without verbal communication.
Verbal can’t go without non-verbal communication
VERBAL COMMUNICATION
Through words
“Speaking” + “Listening” = “Verbal Communication”
Two types of verbal communication.
(1) formal
communication.
(2) informal
communication
FORMAL COMMUNICATION
We use this type of communication in offices and social gathering.
Two types of formal communication.
Informal communication
We use this type of communication with our family or friends.
Three types of informal communication.
Lateral
Diagonal
Grapevine
Informal communication(cont…)
Mode of Communication
Some online tools may work well for one purpose(mode), like mass distribution
But may prove inappropriate for another mode(coordinating a small workgroup’s effort).
Six common communication modes are:
(1)One-to-one (2)Many-to-many
(3)One-to-few (4)Many-to-few
(5)Few-to-few (6)One-to-many
Modes of communication(cont..)
ONE TO ONE:
MANY-TO-MANY:
Modes of communication(cont..)
ONE-TO-FEW:
MANY-TO-FEW:
Intrapersonal Communication
Language use or thought internal to the communicator.
Basically, it is communication within yourself.
What is included in Intrapersonal Communication?
Thoughts about yourself
Self-Awareness – your level of knowledge about yourself
Self-Esteem – how you feel about yourself
Demonstration of “who you are”
Personality – emotions, thoughts and behavior patterns that a person has
Self Talk
Interpersonal Communication
Communication between two persons or among a small group of persons usually for the purpose of managing relationships
Types of Interpersonal Relationships:
Friendships
Parents
Romantic Relationships
Workplace Relationships
Supervisory
Co-workers
Management
Other Acquaintances
Barriers Of Communication
Overcoming Barriers
Know your audience
Select an appropriate medium
Encourage feedback
Regulate information flow and timing
Listen actively
Hear & understand 25% of what is communicated verbally
Not a naturally occurring activity
Commandments of Communication
Seek to clarify your ideas before communicating
Examine the true purpose of each communication
Consider the total physical and human setting
Consult with others in planning communications
Be mindful of the overtones as well as the basic content of your message
Conclusions
The key to the communication process is to have understanding on the part of the receiver.
There are many barriers to good communications that must be overcome for communications to be successful.
Learn to be an active listener as part of successful communications.