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Development of a workflow based Complaint Management System (where the complaints are received through emails)


An organizationâ„¢s customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system.
http://www.freshersworldresources/sp/proj/cs_p7.zip
http://www.freshersworldresources/sp/sk/cs_sk7.zip

please i need help in writing my final project need a full version not abstract and it should contain all the full article including the flowchart and source codes,the topic is development of a workflow based complaint management system where the complaints are received through emails.this is very urgent ,need qiuck response

I Need project report on Online Complaint Management System