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Full Version: Intelligent techniques of Managing Knowledge in the Digital Firm
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Intelligent techniques of Managing Knowledge in the Digital Firm


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Knowledge Discovery

Identification of underlying patterns, categories, and behaviours in large data sets, using techniques such as neural networks and data mining

Artificial Intelligence (AI) Technology

Computer-based systems based on human behaviour, with the ability to learn languages, accomplish physical tasks, use a perceptual apparatus, and emulate human expertise and decision making



Capturing Knowledge: Expert Systems (ES) Knowledge Engineer:

A specialist who elicits information and expertise from other professionals and translates it into a set of rules for an expert system


Organizational Intelligence: Case-Based Reasoning (CBR)

Knowledge system that represents knowledge as a database of cases and solutions
Searches for stored cases with problem characteristics similar to the new case and applies solutions of the old case to the new case


Neural Networks
Hardware or software that emulates the processing patterns of the biological brain to discover patterns and relationships in massive amounts of data
Use large numbers of sensing and processing nodes that interact with each other
Uses rules it ‘learns” from patterns in data to construct a hidden layer of logic that can be applied to model new data
Applications are found in medicine, science, and business