30-06-2012, 05:13 PM
human computer interaction
[attachment=26364]
What is groupware?
Software specifically designed
to support group working
with cooperative requirements in mind
NOT just tools for communication
Groupware can be classified by
when and where the participants are working
the function it performs for cooperative work
Specific and difficult problems with groupware implementation
Structured message systems
asynchronous/remote
`super' email – cross between email and a database
sender – fills in special fields
recipient – filters and sorts incoming mail based on field contents
SMS in action
serious uses too … the ‘SPAM’ system
two hostels for ex-psychiatric patients
staff send SMS to central number
messages appear in both offices
avoids using phone
‘mission critical’ … but used for jokes too!
Video issues
not a substitute for face-to-face meetings
small field of view
lack of reciprocity
poor eye contact
One solution for lack of eye contact … the video-tunnel
web-video
video-conferencing – expensive technology
but internet (almost) free!
web-cams
used for face-to-face chat
for video-conferencing
for permanent web-cams
low bandwidth
pictures ‘block out’ … not terrible
audio more problematic
may use text chat
[attachment=26364]
What is groupware?
Software specifically designed
to support group working
with cooperative requirements in mind
NOT just tools for communication
Groupware can be classified by
when and where the participants are working
the function it performs for cooperative work
Specific and difficult problems with groupware implementation
Structured message systems
asynchronous/remote
`super' email – cross between email and a database
sender – fills in special fields
recipient – filters and sorts incoming mail based on field contents
SMS in action
serious uses too … the ‘SPAM’ system
two hostels for ex-psychiatric patients
staff send SMS to central number
messages appear in both offices
avoids using phone
‘mission critical’ … but used for jokes too!
Video issues
not a substitute for face-to-face meetings
small field of view
lack of reciprocity
poor eye contact
One solution for lack of eye contact … the video-tunnel
web-video
video-conferencing – expensive technology
but internet (almost) free!
web-cams
used for face-to-face chat
for video-conferencing
for permanent web-cams
low bandwidth
pictures ‘block out’ … not terrible
audio more problematic
may use text chat