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IVRS- interactive voice response systems[/size][/font]

Hi,
you can find the details of IVRS and a report in this thread:
https://seminarproject.net/Thread-INTERA...STEM--5979

hi ..i need some interfacing diagrams and also power point slides on IVRS

please read https://seminarproject.net/Thread-Intera...stem--5544
and https://seminarproject.net/Thread-INTERA...STEM--5979
for IVRS informations and a report

PLs give the seminar report on IVRS technology.

i need the interactive voice response mini project. i request you, can you please send those document

thanks,
chanti

IVRS project details is available in this thread:
https://seminarproject.net/Thread-intera...nse-system

i want to download a project

[attachment=6170]
MICROCONROLLER BASED INTERACTIVE VOICE RESPONSE SYSTEM

JSS POLYTECHNIC FOR WOMEN, MYSORE
Mysore – 570 004

Abstract
The Interactive Voice Response (IVR) System serves as a bridge between people and computer databases by connecting the telephone network with the database. The telephone user can access the information from anywhere at anytime simply by dialing a specified number and following an on-line instruction when a connection has been established. The IVR system uses pre-recorded or computer generated voice responses to provide information in response to an input from a telephone caller. The input may be given by means of touch-tone or Dual Tone Multi-Frequency (DTMF) signal, which is generated when a caller presses a key of his/her telephone set, and the sequence of messages to be played is determined dynamically according to an internal menu structure (maintained within the IVR application program) and the user input. The IVRS system which will be designed will provide an ideal platform for the operation of start-ups and existing small concerns. It will be a highly economical and efficient way to replace the Dialogic card which is very costly and requires a high maintenance and regular up gradation. The IVRS system which will be designed will consist of simple components like microcontroller and some basic application chips interfaced to a PC which will have small software running in the backend while the other jobs are performed on the front end.

Interactive Voice Response System

[attachment=29597]

Introduction:

Voice interactive systems can recognize a customer’s voice and answer queries as well as any person. It can enhance your organizations efficiency and make your customers feel happier, unlike conventional interactive systems.
A growing number of companies are adding or replacing their existing call centers with an IVRS (Interactive Voice Response Systems), which is a computer based system that can take queries from callers and give them answers automatically without any human intervention.

Drawbacks of existing call centers:

For example consider a customer interacting with the Indian Railways for enquiry. In the present system, when you dial the number, a live agent (a call center employee) has to answer the call. She/He may be busy with other callers, so you might have to wait for a long time before you get a reply. Even when he\she attends your call, you may not be satisfied with the answer. Since the agents has to answer other calls also, she/he can’t spend for long time on one call. Also the agents are expensive. They need to be trained appropriately for the work and perfect service. An IVRS offers a better solution for all these reasons.
An IVR system can easily handle more than one call simultaneously. For example, the responses that need to be given in a railway enquiry system are typical train timings, which the IVR computer system can retrieve from a database or from the existing computer network. The advantages such a system has over live agents are many, more than one caller can be handled simultaneously. Callers can ask all their questions and the system replies to every query patiently without getting tired, which may not always possible with live agents. The system can be operated 24/7 . All these advantages can hike customer satisfaction. Also an IVRS is less expensive than live agents.

Interactive Voice Response System

Information and services through any touch-tone telephone. All such telephones become, in effect, computer terminals for retrieval of information and service requests. This capability greatly enhances any company's position, particularly with the advances in hand-phones and the inevitable growth of wireless communications for the general consumer.

Touch-Tone Based IVR Systems(Old IVR Systems)

Touch-tone allows you to authorize, capture and settle credit card transactions using a normal touchtone or cellular telephone. Touchtone Processing is simple to use and a great alternative for low volume merchants who prefer to avoid purchasing or leasing a credit card terminal. There is no term to the contract and we can usually set your account up the same day you apply.
In old IVR systems, input from users was taken by asking them to press telephone pad keys and callers very well knew that they were not dealing with a live agent. Here’s an example of a touch-tone IVR used for handling customer calls in a bank.
When a caller dials the number, system says, “Welcome to GenX Bank. Press 1 to know account balance. Press 2 for any other information.” The caller press 1. the system says, “enter your account number.” The caller enters “432156423049094233.” The system says, “your account balance is Rs.50000.” Hang up.

How Touchtone Processing Works

By dialing an 800 number from any touchtone, portable, payphone, or from an ordinary cellular telephone, you are connected to an interactive voice response unit. Using the telephone's keypad you will key in the required information as it is prompted such as your merchant PIN number, the customer's credit card account number, expiration date, CVV2 code, and the dollar amount of the sale. Once approved, the transaction is captured and held for settlement which automatically occurs once each night. The funds are electronically transmitted via the Federal Reserve's ACH system to your business checking account at your local bank within 48 to 72 hours. There are no sales slips to mail or time consuming trips to the bank to deposit credit card drafts. Every month you will receive a statement detailing each days credit card sales. This can be easily reconciled to the checking account statement you receive from your bank. Anytime during the month you can access batch settlement totals to review and track daily activity from any touchtone phone.

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