08-11-2012, 12:18 PM
Key Ingredients for Successful Remote Infrastructure Outsourcing: A Case Study
[attachment=38544]
Client: The publishing arm of a large $14.54 billion media conglomerate
Located in New York City, its core business is the publication and distribution of trade books
One of the top five Trade Publishers
Publishes approximately 2,000 new titles a year
Balancing the core business imperatives and initiatives while providing ongoing value to the organization
Achieving positive business outcomes such as improved profitability, speed to market, enhanced productivity, and increased customer responsiveness
Lacking a standardized IT environment and service-based delivery; not all procedures had been documented in a previous outsourcing transition
Increasing pressure to deliver greater operational efficiency, develop a partnership approach for managing vendor relationships, and execute an effective transition from the incumbent vendor
Sustaining performance-based accountability while offering flexibility & continuous measurable improvement
[attachment=38544]
Client: The publishing arm of a large $14.54 billion media conglomerate
Located in New York City, its core business is the publication and distribution of trade books
One of the top five Trade Publishers
Publishes approximately 2,000 new titles a year
Balancing the core business imperatives and initiatives while providing ongoing value to the organization
Achieving positive business outcomes such as improved profitability, speed to market, enhanced productivity, and increased customer responsiveness
Lacking a standardized IT environment and service-based delivery; not all procedures had been documented in a previous outsourcing transition
Increasing pressure to deliver greater operational efficiency, develop a partnership approach for managing vendor relationships, and execute an effective transition from the incumbent vendor
Sustaining performance-based accountability while offering flexibility & continuous measurable improvement