16-11-2012, 03:33 PM
GRIEVANCE HANDLING PROCEDURES
[attachment=39801]
The College has detailed procedures in place for handling grievances made by students. Academic and non-academic matters are governed by separate policies. The policies include information relating to, but not limited to:
The relevant contact staff at the College for grievances, •
The procedure to be followed by the College in handling grievances, •
Rights of students/intending students, •
Appeals process, •
Availability of external arbitration, and •
Student input into and feedback on the grievance handling process. •
ACADEMIC MATTERS
Preamble:
The College encourages open discussion between students and their teachers, especially in matters of assessment and marking. It aims to affirm both adult learning values, such as self-directedness and creativity, as well as personal values, such as mutual accountability. However, the College recognises that at times a matter related to assessment will not easily be resolved between student and teacher or assessor, requiring further measures to be taken.
For the purposes of this procedure, academic matters relate to student progress, assessment, and curriculum, and awards in a course of study.
There shall be no cost levied to the student with respect to the lodgement of a notice of grievance.
Students shall not be victimised or discriminated against, irrespective of the nature or severity of the grievance.
Students shall have the right to be accompanied and assisted by a third party if they so wish.
In these guidelines, the following lodgement guidelines apply:-
A formal notice of grievance shall be
posted to The Registrar, Tabor College NSW, PO Box 1015, Miranda NSW 1490 or 1.
lodged in person with the Receptionist, Tabor College NSW, 10 Kiama Street, Miranda NSW 2. 2228.
A formal review of an investigation shall be
posted to The Principal, Tabor College NSW, PO Box 1015, Miranda NSW 1490 or 1.
lodged in person with the Receptionist, Tabor College NSW, 10 Kiama Street, Miranda NSW 2. 2228.
A request for an external review of a decision shall be posted to The Executive Officer, Australian Council for Private Education and Training, Box Q1076, QVB PO, Sydney NSW 1230.
In these guidelines:-
victimise means to act or omit to act towards a person in a way which is intended to cause disad
• vantage to that person because they have made a complaint, or may make a complaint, or may be or are subject of a complaint.
Registrar means the person usually occupying that position or, in his/her absence, the person
• nominated by the Principal to fulfil that role.
Principal means the person usually occupying that position or, in his/her absence, the person
• nominated by the Principal to fulfil that role.
Grading Appeals Committee means three members of the Faculty Executive not already involved
• in the matter under review.
Faculty Head means the head of a particular Faculty of study, e.g. Theology.
•Faculty Executive means the formal academic body referred to in the College’s academic gover
• nance, comprising the Principal, Dean of Students, Faculty Heads and Registrar.
• Confirmed Subject / Module Lecturer means the lecturer who has primary responsibility for
• teaching a class.
TRAINING WITH RESPECT TO GRIEVANCE HANDLING PROCEDURES:
New Faculty or Staff Appointments:
All new appointments to the Faculty and administration team of the College are formally inducted into all relevant aspects of College life. New appointees will be provided with a copy of the Grievance Handling Procedures and instructed in their operation.
Faculty and Confirmed Subject / Module Lecturers:
In order to adequately inform Faculty and confirmed lecturers, the College’s Grievance Handling Procedures will be published on the Tabor College NSW website and referred to in the Tabor College NSW “Lecturer Handbook”. This handbook is regularly reviewed and updated and each faculty member and confirmed lecturer is provided with their own copy. Faculty and confirmed lecturers are also required to attend a training seminar during each semester to ensure that all academic procedural and policy matters are fully understood. Policy and procedural matters are also included as agenda items at the College’s Faculty meetings, generally conducted monthly during semesters.
Administration staff:
Administration staff will be required to attend an administration briefing seminar during each semester at which aspects of the College’s administration procedures and policies will be discussed. The interface between academic and administration procedures and policies will also be discussed and particular instruction will be given with respect to the requirements of the College’s Grievance Handling Procedures. Action will be taken to ensure that each staff member has access to the grievance procedures and understands them.
STUDENT INPUT INTO GRIEVANCE HANDLING PROCEDURES:
Students are encouraged to provide formal input and feedback into the College’s Grievance Handling Procedures. Such input is particularly welcome and encouraged by students who have utilised and experienced the College’s grievance handling process.
Students should address their input or feedback to the Registrar in writing. This can be done at any time during the year.
The Registrar will table student input or feedback at the subsequent Faculty Executive Meeting. The Faculty Executive may:
Review the input or feedback itself and make a determination on any action required; or •
Refer discussion and evaluation of the input or feedback to a committee. •
The Registrar will inform the student of the decision taken by the Faculty Executive and advise the student that the final outcome in relation to the input or feedback provided will be provided in writing, if requested.
The final outcome of this review of student input or feedback will be tabled at the Faculty Executive Meeting subsequent to a final outcome being made.
[attachment=39801]
The College has detailed procedures in place for handling grievances made by students. Academic and non-academic matters are governed by separate policies. The policies include information relating to, but not limited to:
The relevant contact staff at the College for grievances, •
The procedure to be followed by the College in handling grievances, •
Rights of students/intending students, •
Appeals process, •
Availability of external arbitration, and •
Student input into and feedback on the grievance handling process. •
ACADEMIC MATTERS
Preamble:
The College encourages open discussion between students and their teachers, especially in matters of assessment and marking. It aims to affirm both adult learning values, such as self-directedness and creativity, as well as personal values, such as mutual accountability. However, the College recognises that at times a matter related to assessment will not easily be resolved between student and teacher or assessor, requiring further measures to be taken.
For the purposes of this procedure, academic matters relate to student progress, assessment, and curriculum, and awards in a course of study.
There shall be no cost levied to the student with respect to the lodgement of a notice of grievance.
Students shall not be victimised or discriminated against, irrespective of the nature or severity of the grievance.
Students shall have the right to be accompanied and assisted by a third party if they so wish.
In these guidelines, the following lodgement guidelines apply:-
A formal notice of grievance shall be
posted to The Registrar, Tabor College NSW, PO Box 1015, Miranda NSW 1490 or 1.
lodged in person with the Receptionist, Tabor College NSW, 10 Kiama Street, Miranda NSW 2. 2228.
A formal review of an investigation shall be
posted to The Principal, Tabor College NSW, PO Box 1015, Miranda NSW 1490 or 1.
lodged in person with the Receptionist, Tabor College NSW, 10 Kiama Street, Miranda NSW 2. 2228.
A request for an external review of a decision shall be posted to The Executive Officer, Australian Council for Private Education and Training, Box Q1076, QVB PO, Sydney NSW 1230.
In these guidelines:-
victimise means to act or omit to act towards a person in a way which is intended to cause disad
• vantage to that person because they have made a complaint, or may make a complaint, or may be or are subject of a complaint.
Registrar means the person usually occupying that position or, in his/her absence, the person
• nominated by the Principal to fulfil that role.
Principal means the person usually occupying that position or, in his/her absence, the person
• nominated by the Principal to fulfil that role.
Grading Appeals Committee means three members of the Faculty Executive not already involved
• in the matter under review.
Faculty Head means the head of a particular Faculty of study, e.g. Theology.
•Faculty Executive means the formal academic body referred to in the College’s academic gover
• nance, comprising the Principal, Dean of Students, Faculty Heads and Registrar.
• Confirmed Subject / Module Lecturer means the lecturer who has primary responsibility for
• teaching a class.
TRAINING WITH RESPECT TO GRIEVANCE HANDLING PROCEDURES:
New Faculty or Staff Appointments:
All new appointments to the Faculty and administration team of the College are formally inducted into all relevant aspects of College life. New appointees will be provided with a copy of the Grievance Handling Procedures and instructed in their operation.
Faculty and Confirmed Subject / Module Lecturers:
In order to adequately inform Faculty and confirmed lecturers, the College’s Grievance Handling Procedures will be published on the Tabor College NSW website and referred to in the Tabor College NSW “Lecturer Handbook”. This handbook is regularly reviewed and updated and each faculty member and confirmed lecturer is provided with their own copy. Faculty and confirmed lecturers are also required to attend a training seminar during each semester to ensure that all academic procedural and policy matters are fully understood. Policy and procedural matters are also included as agenda items at the College’s Faculty meetings, generally conducted monthly during semesters.
Administration staff:
Administration staff will be required to attend an administration briefing seminar during each semester at which aspects of the College’s administration procedures and policies will be discussed. The interface between academic and administration procedures and policies will also be discussed and particular instruction will be given with respect to the requirements of the College’s Grievance Handling Procedures. Action will be taken to ensure that each staff member has access to the grievance procedures and understands them.
STUDENT INPUT INTO GRIEVANCE HANDLING PROCEDURES:
Students are encouraged to provide formal input and feedback into the College’s Grievance Handling Procedures. Such input is particularly welcome and encouraged by students who have utilised and experienced the College’s grievance handling process.
Students should address their input or feedback to the Registrar in writing. This can be done at any time during the year.
The Registrar will table student input or feedback at the subsequent Faculty Executive Meeting. The Faculty Executive may:
Review the input or feedback itself and make a determination on any action required; or •
Refer discussion and evaluation of the input or feedback to a committee. •
The Registrar will inform the student of the decision taken by the Faculty Executive and advise the student that the final outcome in relation to the input or feedback provided will be provided in writing, if requested.
The final outcome of this review of student input or feedback will be tabled at the Faculty Executive Meeting subsequent to a final outcome being made.