16-01-2013, 04:39 PM
VISHNU.M.J
[attachment=47244]
OBJECTIVE
Seeking suitable position in Hospitality sector to contribute towards organizational success and grow to a higher management level.
SYNOPSIS
Highly accomplished Executive with over 2 years of experience in a fast-paced, high volume hotel industry; consistently increased sales and guest counts; demonstrated leadership and business ethics when making decisions; proven track record of optimal utilization of resources leading to overall profitability
Provided high standards of Customer Service, Sales and Marketing Support
Proficient at managing process operations and experience of developing procedures, service standards for business excellence
Resourceful at maintaining cordial relations with customers & providing value additions
Ensuring quality and service norms to achieve customer satisfaction
Skillful at monitoring and motivating the workforce to enhance their efficiencies and assist them to deliver quality services to client
Excellent interpersonal, communication and organizational skills with proven abilities in team management and planning
Ambitious, hardworking and committed to excellence
CORE COMPETENCIES
Customer Service
Process Operations
Computer Reservation System – Galileo (Travel) & Fidelio (Hospitality)
Customer relationship management Inventory Control
Training & Development
Visionary Leadership
WORK HISTORY
SEA FACE HOTEL,KOVALAM (May 2011- June 2012) Front Office
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Responds to guest needs and resolves related problems.
Supervises and directs Reception and Reservations personnel.
Checks billing instructions and monitors guest credit.
Analyses and approves discounts and rebates.
Conduct inspections of front of house and back of house during shift, including Front Office, Lobby, Public Areas, and Car Parking.
Ensure working of all Front Office Policies and Procedures.
Ensure effective shift hand-over.
Ensure efficient check in and checkout process.
Ensure correct guest information and contact details in the system.
Cooperates, coordinates and communicates with other hotel departments as required..
Get proper information about group bookings.
Check all credit policies and facilities.
Assisting supervisors and Front office manager
[attachment=47244]
OBJECTIVE
Seeking suitable position in Hospitality sector to contribute towards organizational success and grow to a higher management level.
SYNOPSIS
Highly accomplished Executive with over 2 years of experience in a fast-paced, high volume hotel industry; consistently increased sales and guest counts; demonstrated leadership and business ethics when making decisions; proven track record of optimal utilization of resources leading to overall profitability
Provided high standards of Customer Service, Sales and Marketing Support
Proficient at managing process operations and experience of developing procedures, service standards for business excellence
Resourceful at maintaining cordial relations with customers & providing value additions
Ensuring quality and service norms to achieve customer satisfaction
Skillful at monitoring and motivating the workforce to enhance their efficiencies and assist them to deliver quality services to client
Excellent interpersonal, communication and organizational skills with proven abilities in team management and planning
Ambitious, hardworking and committed to excellence
CORE COMPETENCIES
Customer Service
Process Operations
Computer Reservation System – Galileo (Travel) & Fidelio (Hospitality)
Customer relationship management Inventory Control
Training & Development
Visionary Leadership
WORK HISTORY
SEA FACE HOTEL,KOVALAM (May 2011- June 2012) Front Office
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Responds to guest needs and resolves related problems.
Supervises and directs Reception and Reservations personnel.
Checks billing instructions and monitors guest credit.
Analyses and approves discounts and rebates.
Conduct inspections of front of house and back of house during shift, including Front Office, Lobby, Public Areas, and Car Parking.
Ensure working of all Front Office Policies and Procedures.
Ensure effective shift hand-over.
Ensure efficient check in and checkout process.
Ensure correct guest information and contact details in the system.
Cooperates, coordinates and communicates with other hotel departments as required..
Get proper information about group bookings.
Check all credit policies and facilities.
Assisting supervisors and Front office manager