22-01-2013, 03:05 PM
P. Satyanarayana Reddy
[attachment=48044]
OBJECTIVE
Currently working as Senior Executive (Operations) in Wipro BPO, Chennai.
Worked as Admin Executive in Oracle India, (Inet frames contract) Hyderabad.
Worked as Personal Assistant and Administration work in Defence Research and Developing Laboratories, Hyderabad.
WORK EXPERIENCE
Responsibilities:
Responsible for meeting the SLAs of the Client
Set KRAs and assess the team members
Allocation of Work to team members
Identifying the training needs of team members
Provide Operations Training to team members
Conduct regular meetings with the Client
Act as first point of Escalation.
Work with the team to improve the overall performance
Ensure team follows the process requirements and complying with customer requirements.
Responsible for Quality Check and currently handling a team of 21 associates and Quality Auditors.
Software Functional Area
Operating Systems : Ms-Dos , Windows 9x/2k/XP
Packages : Ms-Office 2003/2007
DTP : Adobe PageMaker
Multimedia : Adobe Photoshop
Typing Skill : Proficient ( Accurate & High Speed, 55wmp)
Web Knowledge : Internet, E-mail, Outlook & Web Conference
MY STRENGTHS
Self-Driven.
Customer focused.
Driving the team to achieve the targets.
Self-disciplined and Result oriented.
Fast learning and team orientation.
Hard working.
Good Analytical skills.Multi-tasking and effective time management.
[attachment=48044]
OBJECTIVE
Currently working as Senior Executive (Operations) in Wipro BPO, Chennai.
Worked as Admin Executive in Oracle India, (Inet frames contract) Hyderabad.
Worked as Personal Assistant and Administration work in Defence Research and Developing Laboratories, Hyderabad.
WORK EXPERIENCE
Responsibilities:
Responsible for meeting the SLAs of the Client
Set KRAs and assess the team members
Allocation of Work to team members
Identifying the training needs of team members
Provide Operations Training to team members
Conduct regular meetings with the Client
Act as first point of Escalation.
Work with the team to improve the overall performance
Ensure team follows the process requirements and complying with customer requirements.
Responsible for Quality Check and currently handling a team of 21 associates and Quality Auditors.
Software Functional Area
Operating Systems : Ms-Dos , Windows 9x/2k/XP
Packages : Ms-Office 2003/2007
DTP : Adobe PageMaker
Multimedia : Adobe Photoshop
Typing Skill : Proficient ( Accurate & High Speed, 55wmp)
Web Knowledge : Internet, E-mail, Outlook & Web Conference
MY STRENGTHS
Self-Driven.
Customer focused.
Driving the team to achieve the targets.
Self-disciplined and Result oriented.
Fast learning and team orientation.
Hard working.
Good Analytical skills.Multi-tasking and effective time management.