02-03-2013, 12:56 PM
INTERACTIVE VOICE RESPONSE SYSTEMS - AN APPLICATION OFEMBEDDED SYSTEMS
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ABSTRACT
Today, microprocessors are embedded in almost every electronic appliance you can think of and many that you probably wouldn’t .They have become pervasive-not any in our home, but in our workplace, automobiles, airplanes, stoplights, super markets, cell phones- in short, in almost every aspect of our lives.
The growth of the embedded market is largely due to new uses and applications of embedded systems. One such application is “Interactive Voice Response Systems “ (IVR).
The functionalities delivered by today’s IVR speech solutions replace touch-tone interfaces with speech-enabled Applications. More advanced applications employ directed dialogue or system prompts that guide users to respond with fairly simple spoken words that can be accurately recognized. Today’s most advanced natural language applications enable recognition of more complex phrases and sentences spoken in a conversational manner at a natural speed.
A speech-enabled interface can serve as the foundation for providing convenient new IVR services for customers as well as reduced operational costs, improved customer satisfaction and retention, increased return on investment, and a stronger market presence for the IVR service provider.
Definition
Interactive voice response (IVR) systems allows callers to interact with communication systems over the telephone.
Serving as a bridge between people and computer databases, Interactive voice response systems (IVRs) connect telephone users with the information they need, from anywhere at any time. These systems have been around for more than a decade, and today they are used to support stock trade transactions, make travel arrangements and manage bank accounts. Most of today’s IVR and transactions-processing applications employ a touch-tone or dual-tone multi-frequency (DTMF) user interface.
Speech Recognition Technologies
Simple touch-tone replacement is faster and less expensive to develop than directed dialogue or natural language recognition applications. However, touch-tone replacements is also much less sophisticated and does not capture the navigational flexibility and increased automation potential promised by speech recognition technologies.
Conclusion
IVR and transaction- processing applications allow self- service access to automated bank, portfolio, and account information, airline schedule, and movie times. Automated speech recognition enhances the flexibility and power of these IVR applications. IVR provides telephony voice user interface and automation of transactions.
Natural language recognition and advanced user interfaces that conduct interactive dialogues with users in order to complete transactions are driving the creation of the most versatile and robust applications ever developed for the IVR industry.
[attachment=52410]
ABSTRACT
Today, microprocessors are embedded in almost every electronic appliance you can think of and many that you probably wouldn’t .They have become pervasive-not any in our home, but in our workplace, automobiles, airplanes, stoplights, super markets, cell phones- in short, in almost every aspect of our lives.
The growth of the embedded market is largely due to new uses and applications of embedded systems. One such application is “Interactive Voice Response Systems “ (IVR).
The functionalities delivered by today’s IVR speech solutions replace touch-tone interfaces with speech-enabled Applications. More advanced applications employ directed dialogue or system prompts that guide users to respond with fairly simple spoken words that can be accurately recognized. Today’s most advanced natural language applications enable recognition of more complex phrases and sentences spoken in a conversational manner at a natural speed.
A speech-enabled interface can serve as the foundation for providing convenient new IVR services for customers as well as reduced operational costs, improved customer satisfaction and retention, increased return on investment, and a stronger market presence for the IVR service provider.
Definition
Interactive voice response (IVR) systems allows callers to interact with communication systems over the telephone.
Serving as a bridge between people and computer databases, Interactive voice response systems (IVRs) connect telephone users with the information they need, from anywhere at any time. These systems have been around for more than a decade, and today they are used to support stock trade transactions, make travel arrangements and manage bank accounts. Most of today’s IVR and transactions-processing applications employ a touch-tone or dual-tone multi-frequency (DTMF) user interface.
Speech Recognition Technologies
Simple touch-tone replacement is faster and less expensive to develop than directed dialogue or natural language recognition applications. However, touch-tone replacements is also much less sophisticated and does not capture the navigational flexibility and increased automation potential promised by speech recognition technologies.
Conclusion
IVR and transaction- processing applications allow self- service access to automated bank, portfolio, and account information, airline schedule, and movie times. Automated speech recognition enhances the flexibility and power of these IVR applications. IVR provides telephony voice user interface and automation of transactions.
Natural language recognition and advanced user interfaces that conduct interactive dialogues with users in order to complete transactions are driving the creation of the most versatile and robust applications ever developed for the IVR industry.