04-06-2013, 04:50 PM
RESUME OF SYED EJAZ HUSSAIN
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Professional Work Summary:
IT enabled service professional with Team Management Experience and working knowledge in Call Center practices, Technical knowledge in Trouble Shooting Services, Applications and Products. Have learnt effective Production, Personnel Management and Planning skills
Skills
• In servicing escalated customer issues.
• In diffusing irate customers
• In time management and multi-tasking
Activities
• Interviewing applicants and participate in the selection process
• Delivering performance appraisals of Team Leaders / Members
Responsibilities:
• Responsible for BUSINESS DEVELOPMENT through extensive marketing using various channels, interacting with prospective clients, consultants etc.
• Responsible to meet contractual obligations and client expectation / Satisfaction.
• Responsible for day-to-day operations and to meet production, quality and performance targets as agreed upon in Service Level Guarantee (SLG)
• Process client requests, complaints and concerns on a priority basis Development and maintenance of Standard Operating Procedures (SOP)
• Innovate to optimize production and constantly improve Production, Quality and Turnaround Time
• Responsible to identify training needs and provide for training, re-training and specialty trainings.
Technical Education
• Diploma in Oracle programming from BITECH
• Diploma in Visual Basic Programming from TULEC
• Honors Diploma in Computer Applications from NIIT
[attachment=54786]
Professional Work Summary:
IT enabled service professional with Team Management Experience and working knowledge in Call Center practices, Technical knowledge in Trouble Shooting Services, Applications and Products. Have learnt effective Production, Personnel Management and Planning skills
Skills
• In servicing escalated customer issues.
• In diffusing irate customers
• In time management and multi-tasking
Activities
• Interviewing applicants and participate in the selection process
• Delivering performance appraisals of Team Leaders / Members
Responsibilities:
• Responsible for BUSINESS DEVELOPMENT through extensive marketing using various channels, interacting with prospective clients, consultants etc.
• Responsible to meet contractual obligations and client expectation / Satisfaction.
• Responsible for day-to-day operations and to meet production, quality and performance targets as agreed upon in Service Level Guarantee (SLG)
• Process client requests, complaints and concerns on a priority basis Development and maintenance of Standard Operating Procedures (SOP)
• Innovate to optimize production and constantly improve Production, Quality and Turnaround Time
• Responsible to identify training needs and provide for training, re-training and specialty trainings.
Technical Education
• Diploma in Oracle programming from BITECH
• Diploma in Visual Basic Programming from TULEC
• Honors Diploma in Computer Applications from NIIT