25-08-2017, 09:32 PM
Writing Business Messages Effectively
Writing Business Messages.ppt (Size: 313.5 KB / Downloads: 23)
Neutral – Inquiry Deductive
Come right to the point – what do you want? A goodwill statement might save the letter from sounding demanding.
Use an itemized list to help clarify the information you need.
3. As you close, give a response date and a reason.
The Direct Pattern
State the purpose of the letter right away
Do not use fluff and frills
Example: Do not say--
“ We beg to ask your favor of…..”
Say
“Please send”
KISS (Keep it short & simple)
Good News/Neutral Deductive
Closing
You may stop in at your convenience and
complete the necessary paperwork for your
loan. Your business is certainly
appreciated, Mr. Herrera; our staff is
available to help meet your financial needs.