30-07-2012, 12:03 PM
Emotional Intelligence
Emotional Intelligence.docx (Size: 15.67 KB / Downloads: 25)
The rules for work are changing. People are being judged differently: not just by how intelligent they are or by their training and expertise, but also by how well they handle themselves and each other.
The new rules predict who is most likely to become a star performer in their field of work and are crucial to their marketability for future jobs.
These rules have little to do with what we were told was important in school: academic abilities are largely irrelevant to this new standard. The new measure: Emotional Intelligence (EQ) takes for granted having enough intellectual ability to do our jobs. Emotional Intelligence focusses instead on personal qualities or emotional competencies .
Self Awareness
The ability to see ourselves with our own eyes and to understand the ways we impact the world we live in
• Can tell when own mood is changing
• Knows when becoming defensive
• Can tell when own emotions are affecting performance
• Quickly realises when starting to lose temper
• Quickly realises when thoughts are turning negative
• Reflects and learns from experience
• Is open to feedback
• Is able to show a sense of humour and laugh at themselves
• Is aware of own strengths and weaknesses
• Shows confidence in own capabilities
• Constantly searches out ways to improve
• Is guided by internal belief and value system
• Is able to articulate feelings and emotions appropriately
Managing Emotions
The ability to control unproductive behaviours, manage internal states, impulses and resources
• Is prepared to admit their own mistakes
• Holds themselves accountable for their own actions
• Meets commitments and keeps promises
• Acts ethically and can stand scrutiny
• Builds trust through reliability and authenticity
• Will take a tough, principled stand even if it is unpopular
• Challenges unethical actions in others
• Just gets on with things' when angry
• Engages in self-talk to manage feelings of anger or anxiety
• Able to concentrate when feeling anxious
• Thinks clearly and stays focussed under pressure
• Remains cool in the face of other's anger or aggression
• Stays composed, positive and unruffled even in trying moments
Emotional Intelligence.docx (Size: 15.67 KB / Downloads: 25)
The rules for work are changing. People are being judged differently: not just by how intelligent they are or by their training and expertise, but also by how well they handle themselves and each other.
The new rules predict who is most likely to become a star performer in their field of work and are crucial to their marketability for future jobs.
These rules have little to do with what we were told was important in school: academic abilities are largely irrelevant to this new standard. The new measure: Emotional Intelligence (EQ) takes for granted having enough intellectual ability to do our jobs. Emotional Intelligence focusses instead on personal qualities or emotional competencies .
Self Awareness
The ability to see ourselves with our own eyes and to understand the ways we impact the world we live in
• Can tell when own mood is changing
• Knows when becoming defensive
• Can tell when own emotions are affecting performance
• Quickly realises when starting to lose temper
• Quickly realises when thoughts are turning negative
• Reflects and learns from experience
• Is open to feedback
• Is able to show a sense of humour and laugh at themselves
• Is aware of own strengths and weaknesses
• Shows confidence in own capabilities
• Constantly searches out ways to improve
• Is guided by internal belief and value system
• Is able to articulate feelings and emotions appropriately
Managing Emotions
The ability to control unproductive behaviours, manage internal states, impulses and resources
• Is prepared to admit their own mistakes
• Holds themselves accountable for their own actions
• Meets commitments and keeps promises
• Acts ethically and can stand scrutiny
• Builds trust through reliability and authenticity
• Will take a tough, principled stand even if it is unpopular
• Challenges unethical actions in others
• Just gets on with things' when angry
• Engages in self-talk to manage feelings of anger or anxiety
• Able to concentrate when feeling anxious
• Thinks clearly and stays focussed under pressure
• Remains cool in the face of other's anger or aggression
• Stays composed, positive and unruffled even in trying moments