01-09-2016, 03:35 PM
This is Ticket Chat with them
Mon, Aug 29 2016 07:36 pm
at first phone speaker dead at that time i used call with loud speaker and then phone fully dead ,,, now there is no power on nor indication while chargig ...
based on customer care executive opinion i visited malappuram->MobileCity(Valanchery, KR) but they said they are stopped servicing iberry phone
this phone is gifted me by my friend "sriram" or called "chittasriram"
Tue, Aug 30 2016 01:59 pm - staff
Dear Remshad Medappil,
As discussed over the phone, kindly visit the below mentioned authorized service center with the invoice copy of your product for further analysis
Badariya's Zain Mobiles
Ajmal Manamal MMJ Arcade,
Main Road, Meenangadi, Near Calicut Mysore Road NH212,
Meenangadi, Kerala 673591,
Contact no: 9995051221,
Best Regards,
Auxus - Technical Support
Tue, Aug 30 2016 07:24 pm
sir ,
i called the above service center and they said they are not authorised service center of iberry products . they do not iberry service .
and asked me inform iberry customer care ..
tell me sir .. What i do now?
if you give me your store address i can courier to you with my expense so that you can clear my phone issue and send me..
i am thinking to share my story to social media and raise a complaint to consumer court ..
Wed, Aug 31 2016 11:24 am - staff
Dear Remshad Medappil,
As discussed over the phone, we would request you to share us the snapshots of the following to check the physical condition and assist you further.
1. Touch & Display
2. Frame
3. Back panel
You can send us the snapshots as an email attachment by directly replying to this email.
Best Regards,
Auxus - Technical Support
Wed, Aug 31 2016 03:36 pm
IMG_1374.JPG (attachment.php?id=21637&ref=7f8e02542b34d2996f514a322cf532a4) (0.7 mb) IMG_1373.JPG (attachment.php?id=21638&ref=7f8e02542b34d2996f514a322cf532a4) (0.8 mb) IMG_1372.JPG (attachment.php?id=21639&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1370.JPG (attachment.php?id=21640&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1371.JPG (attachment.php?id=21641&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1367.JPG (attachment.php?id=21642&ref=7f8e02542b34d2996f514a322cf532a4) (0.8 mb) IMG_1368.JPG (attachment.php?id=21643&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1369.JPG (attachment.php?id=21644&ref=7f8e02542b34d2996f514a322cf532a4) (0.7 mb)
On Wednesday 31 August 2016, iberry Auxus wrote:
>
Wed, Aug 31 2016 03:38 pm
IMG_1374.JPG (attachment.php?id=21645&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.7 mb) IMG_1373.JPG (attachment.php?id=21646&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.8 mb) IMG_1372.JPG (attachment.php?id=21647&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1371.JPG (attachment.php?id=21648&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1370.JPG (attachment.php?id=21649&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1369.JPG (attachment.php?id=21650&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.7 mb) IMG_1368.JPG (attachment.php?id=21651&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1367.JPG (attachment.php?id=21652&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.8 mb)
On Wednesday 31 August 2016, iberry Auxus wrote:
>
Thu, Sep 1 2016 10:44 am - staff
Dear Remshad Medappil,
As discussed over the phone and as per the analysis of provided snapshot, we would like to inform you that your product has suffered physical damage (frames) and hence any further analysis and services will be done only on paid basis.
Please note that the minimum analysis and service charges of Rs. 500 will be applicable and if any components needs to be replaced it will be charged additionally.
Kindly pack your Auxus Stunner ST1 in the original box safely and securely to avoid any damage in transit and send it to the below mentioned address.
iberry India [322839]
Building No: 4,
4/42 Second Lane Beach,
Chennai - 600 001
Phone 044-49053456
We would not be able to claim the insurance against any damage from the courier service if the product is received in damaged condition.
Kindly contact us for any further queries
Best Regards,
Auxus - Technical Support
Thu, Sep 1 2016 02:31 pm
i am asking about dead status of my smart phone ,,,,,?
are you kidding me by saying " suffered physical damage".. what physical damage ?
there is no physical damage on phone .. or side ... the paint may scratch little .. i am not purchased the phone for keeping in "Show case"...
if you play fraud .. i will take action against you all ...
Mon, Aug 29 2016 07:36 pm
at first phone speaker dead at that time i used call with loud speaker and then phone fully dead ,,, now there is no power on nor indication while chargig ...
based on customer care executive opinion i visited malappuram->MobileCity(Valanchery, KR) but they said they are stopped servicing iberry phone
this phone is gifted me by my friend "sriram" or called "chittasriram"
Tue, Aug 30 2016 01:59 pm - staff
Dear Remshad Medappil,
As discussed over the phone, kindly visit the below mentioned authorized service center with the invoice copy of your product for further analysis
Badariya's Zain Mobiles
Ajmal Manamal MMJ Arcade,
Main Road, Meenangadi, Near Calicut Mysore Road NH212,
Meenangadi, Kerala 673591,
Contact no: 9995051221,
Best Regards,
Auxus - Technical Support
Tue, Aug 30 2016 07:24 pm
sir ,
i called the above service center and they said they are not authorised service center of iberry products . they do not iberry service .
and asked me inform iberry customer care ..
tell me sir .. What i do now?
if you give me your store address i can courier to you with my expense so that you can clear my phone issue and send me..
i am thinking to share my story to social media and raise a complaint to consumer court ..
Wed, Aug 31 2016 11:24 am - staff
Dear Remshad Medappil,
As discussed over the phone, we would request you to share us the snapshots of the following to check the physical condition and assist you further.
1. Touch & Display
2. Frame
3. Back panel
You can send us the snapshots as an email attachment by directly replying to this email.
Best Regards,
Auxus - Technical Support
Wed, Aug 31 2016 03:36 pm
IMG_1374.JPG (attachment.php?id=21637&ref=7f8e02542b34d2996f514a322cf532a4) (0.7 mb) IMG_1373.JPG (attachment.php?id=21638&ref=7f8e02542b34d2996f514a322cf532a4) (0.8 mb) IMG_1372.JPG (attachment.php?id=21639&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1370.JPG (attachment.php?id=21640&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1371.JPG (attachment.php?id=21641&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1367.JPG (attachment.php?id=21642&ref=7f8e02542b34d2996f514a322cf532a4) (0.8 mb) IMG_1368.JPG (attachment.php?id=21643&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1369.JPG (attachment.php?id=21644&ref=7f8e02542b34d2996f514a322cf532a4) (0.7 mb)
On Wednesday 31 August 2016, iberry Auxus wrote:
>
Wed, Aug 31 2016 03:38 pm
IMG_1374.JPG (attachment.php?id=21645&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.7 mb) IMG_1373.JPG (attachment.php?id=21646&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.8 mb) IMG_1372.JPG (attachment.php?id=21647&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1371.JPG (attachment.php?id=21648&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1370.JPG (attachment.php?id=21649&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1369.JPG (attachment.php?id=21650&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.7 mb) IMG_1368.JPG (attachment.php?id=21651&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1367.JPG (attachment.php?id=21652&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.8 mb)
On Wednesday 31 August 2016, iberry Auxus wrote:
>
Thu, Sep 1 2016 10:44 am - staff
Dear Remshad Medappil,
As discussed over the phone and as per the analysis of provided snapshot, we would like to inform you that your product has suffered physical damage (frames) and hence any further analysis and services will be done only on paid basis.
Please note that the minimum analysis and service charges of Rs. 500 will be applicable and if any components needs to be replaced it will be charged additionally.
Kindly pack your Auxus Stunner ST1 in the original box safely and securely to avoid any damage in transit and send it to the below mentioned address.
iberry India [322839]
Building No: 4,
4/42 Second Lane Beach,
Chennai - 600 001
Phone 044-49053456
We would not be able to claim the insurance against any damage from the courier service if the product is received in damaged condition.
Kindly contact us for any further queries
Best Regards,
Auxus - Technical Support
Thu, Sep 1 2016 02:31 pm
i am asking about dead status of my smart phone ,,,,,?
are you kidding me by saying " suffered physical damage".. what physical damage ?
there is no physical damage on phone .. or side ... the paint may scratch little .. i am not purchased the phone for keeping in "Show case"...
if you play fraud .. i will take action against you all ...