01-03-2017, 09:39 AM
A STUDY ON THE SATISFACTION OF CLIENTS TVS MOTOR CYCLE WITH SPECIAL REFERENCE OF BALAJI TVS NEYVELI, CUDDALORE (DT).
Customer satisfaction is the individual's perception of the performance of the product or service in relation to their expectations. Customers will have drastically different expectations, at a cost. The concept of customer satisfaction is a function of customer expectations. Most of the goals of providing value to customers continuously and more effectively than the competition is to have and keep highly satisfied.
Customer satisfaction
A business term is a measure of how the products and services provided by a company meet or exceed customer expectations. It is seen as a key performance indicator within business and is part of the four outlook for a balanced scorecard.
In a competitive market where business competes for customers, customer satisfaction is seen as a key differentiator and has increasingly become a key element of business strategy.
Customer satisfaction is the individual's perception of the performance of the product or service in relation to their expectations. Customers will have drastically different expectations, at a cost. The concept of customer satisfaction is a function of customer expectations. Most of the goals of providing value to customers continuously and more effectively than the competition is to have and keep highly satisfied.
Customer satisfaction
A business term is a measure of how the products and services provided by a company meet or exceed customer expectations. It is seen as a key performance indicator within business and is part of the four outlook for a balanced scorecard.
In a competitive market where business competes for customers, customer satisfaction is seen as a key differentiator and has increasingly become a key element of business strategy.