14-09-2017, 12:32 PM
CRM is a system for recording and storing all information related to customer interactions. CRM systems such as Salesforce and Microsoft Dynamics CRM provide a standardized method for collecting and sharing customer data and cataloging customer interactions. Since all data is standardized, it is easy to share across the enterprise. CRM can be used by executives to create sales projections, by sales reps to maintain contact with customers, by shipping employees to verify addresses, and by billing department to create invoices. The goal of CRM is to provide a complete store of customer data that can be used to increase sales, improve customer retention and make customer relationships more efficient.
Enterprise Resource Planning (ERP) is a category of business management software - typically a set of integrated applications - that an organization can use to collect, store, manage, and interpret data from various departments of the enterprise. organization. The ERP system integrates key business areas such as purchasing, sales, manufacturing, human resources, services, inventory, etc., and improves business processes and information flow throughout the organization.
An ERP system focuses on business. It facilitates the flow of information between all business functions and manages connections with external stakeholders. By allowing the company to focus on data, rather than operations, ERP provides a method to streamline business processes in general. The most popular ERP vendors like VIENNA Advantage go one step further and provide integrated ERP and CRM solutions with an integrated document management system.
When this software is implemented in the organization, all departments can access updated and shared information. In addition, the entity can also analyze profitability, performance and liquidity at any time.
Enterprise Resource Planning (ERP) is a category of business management software - typically a set of integrated applications - that an organization can use to collect, store, manage, and interpret data from various departments of the enterprise. organization. The ERP system integrates key business areas such as purchasing, sales, manufacturing, human resources, services, inventory, etc., and improves business processes and information flow throughout the organization.
An ERP system focuses on business. It facilitates the flow of information between all business functions and manages connections with external stakeholders. By allowing the company to focus on data, rather than operations, ERP provides a method to streamline business processes in general. The most popular ERP vendors like VIENNA Advantage go one step further and provide integrated ERP and CRM solutions with an integrated document management system.
When this software is implemented in the organization, all departments can access updated and shared information. In addition, the entity can also analyze profitability, performance and liquidity at any time.