29-10-2010, 04:25 PM
TQM -Intro.ppt (Size: 411 KB / Downloads: 238)
Total Quality Management
By M. Balakumar
Introduction
Total – Made up of the whole(or) Complete.
Quality – Degree of Excellence a product or service provides to the customer in present and future.
Management – Act , art, or manner of handling , controlling, directing, etc.
TQM is the art of managing the whole to achieve excellence.
TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."
Definition
TQM is composed of three paradigms:
Total: Organization wide
Quality: With its usual Definitions, with all its complexities (External Definition)
Management: The system of managing with steps like Plan, Organise, Control, Lead, Staff, etc.