22-05-2012, 05:03 PM
Interactive Voice Response System
Interactive voice response (IVR) .doc (Size: 925 KB / Downloads: 32)
Introduction
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs.
In telecommunications, IVR allows customers to interact with a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.
It has become common in industries that have recently entered the telecommunications industry to refer to an automated attendant as an IVR. The terms, however, are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant. The term voice response unit (VRU) is sometimes used as well.
Most of the services provided in today’s world are voice interactive, you call up your bank and computerized voice will speak to you, and guide you to enter a particular number from your phone to get the desired service. This service is only available through the fast speed computers and having huge amount of memory. We implemented interactive service for industrial applications.
You can switch on/off devices using your mobile phone or land line phone five numbers loads can be connected to the five relay provided. Not only you can switch on /off devices it will also dial out a telephone number in case of security threat or any safety or protection parameters goes beyond safety limit. In case of any of the above, for ex. Temperature of the machinery has gone beyond safety limit, the device will first switch off the plant and dials out the presorted telephone number and delivers the emergency message. It will dial out foe five times at the interval of one minute and again monitor the parameters, and if the parameters are not within limit again it will dial out. This cycle will repeat until the parameters become normal.
Application: this project could be used for variety of purpose where you want to control something remotely.
A) Suppose you own a company and are three or more partners and are always traveling. You have an office located some where. And have a main server you do not want that somebody other then your partner should handle this server due to security reason. At the same time you do not want to keep your server all the time on so there this device comes to your help only requirement for this device is a parallel telephone connection. And of course power supply you can switch on your server remotely from any where in the world. When you dial the number where this device is connected with the server, after five number of bell ringing you will hear please enter your password. When you enter the password. If your password is correct then device will further respond otherwise without giving any further response device will disconnect you. If you number is correct you will receive these message
Press one for normal on off, press two for password change press three for telephone number change, press star to listen this menu again.
So if you press 1 and 1&1 you get message requested channel is on or 1&0 requested channel is off 1&2 to now the status of previously on or off channels similarly with all the five channels same combinations are applies you can press star(*) to go back to previous menu.
Now pressing two you can change the password and device will respond like this please enter your password and your password has been changed. Similarly by pressing three you can change telephone number and device will respond please enter new telephone number &your telephone number has been changed.
B) This was one example of this device similarly this could be used to control or switch on any process control machinery where all functions are automatic. Electric grid could be controlled remotely. Or automatic production machinery could be controlled even during odd hours with your mobile phone.
Security features of this device suppose there is fire at the machinery space this device will switch off the machinery first and the dial our pre stored number to your phone and will deliver the emergency message. And will keep dialing until you come and personally reset this device.
SYSTEM APPLICATIONS
• Airline / Railways / Bus Stations Arrival/Departure timings Reservation Status Telebooking.
• Banks/Financial Institutions Auto attendant Account status Balance Amount in the account Loan information etc.
• Telemarketing Market divisions of Industrial units
• Telesurvey Market research organizations
• Hotels Auto attendant Reservation Room availability status
• Retail stores Teleordering / Teleinformation
• Stock market Shares information
• Voice messaging Voice Mail
FEATURES
Wireless operation of electronic switches.
Interactive system
Acknowledgment is provided
On/off all electronic appliances
Accessing more number switches with ease
Security code to activate the system
User friendly system Wireless operation of electronic switches.
Interactive voice response (IVR) .doc (Size: 925 KB / Downloads: 32)
Introduction
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs.
In telecommunications, IVR allows customers to interact with a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.
It has become common in industries that have recently entered the telecommunications industry to refer to an automated attendant as an IVR. The terms, however, are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant. The term voice response unit (VRU) is sometimes used as well.
Most of the services provided in today’s world are voice interactive, you call up your bank and computerized voice will speak to you, and guide you to enter a particular number from your phone to get the desired service. This service is only available through the fast speed computers and having huge amount of memory. We implemented interactive service for industrial applications.
You can switch on/off devices using your mobile phone or land line phone five numbers loads can be connected to the five relay provided. Not only you can switch on /off devices it will also dial out a telephone number in case of security threat or any safety or protection parameters goes beyond safety limit. In case of any of the above, for ex. Temperature of the machinery has gone beyond safety limit, the device will first switch off the plant and dials out the presorted telephone number and delivers the emergency message. It will dial out foe five times at the interval of one minute and again monitor the parameters, and if the parameters are not within limit again it will dial out. This cycle will repeat until the parameters become normal.
Application: this project could be used for variety of purpose where you want to control something remotely.
A) Suppose you own a company and are three or more partners and are always traveling. You have an office located some where. And have a main server you do not want that somebody other then your partner should handle this server due to security reason. At the same time you do not want to keep your server all the time on so there this device comes to your help only requirement for this device is a parallel telephone connection. And of course power supply you can switch on your server remotely from any where in the world. When you dial the number where this device is connected with the server, after five number of bell ringing you will hear please enter your password. When you enter the password. If your password is correct then device will further respond otherwise without giving any further response device will disconnect you. If you number is correct you will receive these message
Press one for normal on off, press two for password change press three for telephone number change, press star to listen this menu again.
So if you press 1 and 1&1 you get message requested channel is on or 1&0 requested channel is off 1&2 to now the status of previously on or off channels similarly with all the five channels same combinations are applies you can press star(*) to go back to previous menu.
Now pressing two you can change the password and device will respond like this please enter your password and your password has been changed. Similarly by pressing three you can change telephone number and device will respond please enter new telephone number &your telephone number has been changed.
B) This was one example of this device similarly this could be used to control or switch on any process control machinery where all functions are automatic. Electric grid could be controlled remotely. Or automatic production machinery could be controlled even during odd hours with your mobile phone.
Security features of this device suppose there is fire at the machinery space this device will switch off the machinery first and the dial our pre stored number to your phone and will deliver the emergency message. And will keep dialing until you come and personally reset this device.
SYSTEM APPLICATIONS
• Airline / Railways / Bus Stations Arrival/Departure timings Reservation Status Telebooking.
• Banks/Financial Institutions Auto attendant Account status Balance Amount in the account Loan information etc.
• Telemarketing Market divisions of Industrial units
• Telesurvey Market research organizations
• Hotels Auto attendant Reservation Room availability status
• Retail stores Teleordering / Teleinformation
• Stock market Shares information
• Voice messaging Voice Mail
FEATURES
Wireless operation of electronic switches.
Interactive system
Acknowledgment is provided
On/off all electronic appliances
Accessing more number switches with ease
Security code to activate the system
User friendly system Wireless operation of electronic switches.