03-07-2012, 01:38 PM
QualityFunction Deployment
QualityFunction Deployment.ppt (Size: 261 KB / Downloads: 599)
Customer Driven
Creates Focus On Customer Requirements
Uses Competitive Information Effectively
Prioritizes Resources
Identifies Items That Can Be Acted On
Structures Resident Experience/Information
Reduces Implementation Time
Decreases Midstream Design Change
Limits Post Introduction Problems
Avoids Future Development Redundancies
Identifies Future Application Opportunities
Surfaces Missing Assumptions
Provides Documentation
Documents Rationale For Design
Is Easy To Assimilate
Adds Structure To The Information
Adapts To Changes (Living Document)
Provides Framework For Sensitivity Analysis
Voice Of The Customer
Driving Force Behind QFD
Customer Dictates Attributes Of Product
Customer Satisfaction
Meeting Or Exceeding Customer Expectations
Customer Expectations Can Be Vague & General In Nature
Customer Expectations Must Be Taken Literally, Not Translated Into What The Organization Desires
Collecting CustomerInformation
What Does Customer Really Want ?
What Are Customer’s Expectations ?
Are Customer’s Expectations Used To Drive Design Process ?
What Can Design Team Do To Achieve Customer Satisfaction?
QualityFunction Deployment.ppt (Size: 261 KB / Downloads: 599)
Customer Driven
Creates Focus On Customer Requirements
Uses Competitive Information Effectively
Prioritizes Resources
Identifies Items That Can Be Acted On
Structures Resident Experience/Information
Reduces Implementation Time
Decreases Midstream Design Change
Limits Post Introduction Problems
Avoids Future Development Redundancies
Identifies Future Application Opportunities
Surfaces Missing Assumptions
Provides Documentation
Documents Rationale For Design
Is Easy To Assimilate
Adds Structure To The Information
Adapts To Changes (Living Document)
Provides Framework For Sensitivity Analysis
Voice Of The Customer
Driving Force Behind QFD
Customer Dictates Attributes Of Product
Customer Satisfaction
Meeting Or Exceeding Customer Expectations
Customer Expectations Can Be Vague & General In Nature
Customer Expectations Must Be Taken Literally, Not Translated Into What The Organization Desires
Collecting CustomerInformation
What Does Customer Really Want ?
What Are Customer’s Expectations ?
Are Customer’s Expectations Used To Drive Design Process ?
What Can Design Team Do To Achieve Customer Satisfaction?