14-11-2012, 04:53 PM
Barriers to Communication
Barriers to Commn 3.pdf (Size: 255.86 KB / Downloads: 344)
Categorization of Barriers
Semantic
Organizational
Inter-personal
Individual
Cross- cultural (Geographic)
Physical / channel / and media
Technological
Semantic Barriers
Science of meaning - Phonetics science of sound.
Semantics – coding /decoding
• Similar Pronunciation but multiple meaning.
• Badly expressed message – incoherence, poor sentence
structuring and jargons
• Wrong interpretation - Pandit, raja / Rajah
• Unqualified assumption by sender / receiver
• Technical language / jargon
Organizational Barriers
Interference from relative status and power of
participants, incompatible needs and expectations
o Organizational culture – impacts freedom and
trust
o Organizational rules and regulations
o Status relationship
o Complexity in organizational structure
o Inadequate facilities and opportunities
o Lack of cooperation between senior and
subordinate.
Barrier from Subordinate
Lack of proper channel – how does he convey?
No interest to communicate
Lack of cooperation and mutual understanding
Lack of trust and co-ordination
Poor social relationship
Fear of penalty.
Individual / Psycho-sociological Barriers
Selective Perception – ‘I know it syndrome’, ‘waste of
time’
Status relationship - – monologues by seniors
Inattention
Poor retention
Undue importance of written words
Defensiveness to a unpleasant message
Closed minds – lack of background knowledge.
State of health – lack of alertness.
Filtering
Overcoming Barriers
Fostering good relationships
Purposeful and well directed /focused
Co-ordination between superior and
subordinate
Avoid technical language
Feed back to avoid selective perception
Accuracy
Clarity in message
Rules for overcoming sender-oriented barriers
• Plan and clarify ideas
• Discuss, collate and pre-plan
• Create a climate of trust and confidence
• Empathize, win the trust
• Time your message carefully keep the when and where in mind
• Reinforce words with action harmonious words and actions
• Communicate efficiently solicit(request) feedback