22-01-2013, 01:07 PM
Business Process Outsourcing
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WHAT IS BPO
Business Process Outsourcing, outsource to reduce and control operating costs, gain access to world-class capabilities and maximize productivity.
What is Outsourcing
What is business process outsourcing (BPO)? BPO is the process of hiring another company to handle business activities for you.
BPO is distinct from information technology (IT) outsourcing, which focuses on hiring a third-party company or service provider to do IT-related activities, such as application
management and application development, data center operations, or testing and quality assurance.
In the early days, BPO usually consisted of outsourcing processes such as payroll. Then it grew to include employee benefits management. Now it encompasses a number of functions that are considered "non-core" to the primary business strategy.
Now it is common for organizations to outsource financial and administration (F&A) processes, human resources (HR) functions, call center and customer service activities and accounting and payroll.
BPO Work Environment and Organization
Generally, organizational culture is highly informal; management and employees work together closely within participative decision-making and collaborative team-based organizational context. BPO organizations are inclined to high-performance and high productivity work team.
Principles and tools; they subscribe to inclination towards operational and service excellence – promoting initiatives like total quality standards, Six Sigma, Customer Operations Performance Center standards, Capability Maturity Model Integration and the like.