27-12-2012, 06:44 PM
CONFLICT MANAGEMENT
CONFLICT MANAGEMENT.ppt (Size: 45.5 KB / Downloads: 89)
Plus
The winner is clear
Winners usually experience gains
Minus
Establishes the battleground for the next conflict
May cause worthy competitors to withdraw or leave the organization
Accommodation
Plus
Curtails conflict situation
Enhances ego of the other
Minus
Sometimes establishes a precedence
Does not fully engage participants
What This Means
Managing conflict means you need to develop several styles and decide which is valuable at any given point of conflict
TTips for Managing Workplace Conflict
Build good relationships before conflict occurs
Do not let small problems escalate; deal with them as they arise
Respect differences
Listen to others’ perspectives on the conflict situation
Acknowledge feelings before focussing on facts
Focus on solving problems, not changing people
If you can’t resolve the problem, turn to someone who can help
Remember to adapt your style to the situation and persons involved