05-12-2012, 04:49 PM
Communication
Communication.ppt (Size: 1.03 MB / Downloads: 30)
types of channel Communication
Patterns of communication at the organizational level
Purpose is to facilitate achievement of organizational goals
Involves the use of
Communication networks
Policies
Structures
Formal communication
Downward
From supervisor to subordinate
Job instructions
Information on organization policies
Performance feedback
Inform associates about the organization’s goals and changes
Direction of Organizational Communication
From subordinate to supervisor
Departmental meetings.
Participation in decisions.
It suggest for improvement.
Upward communication may be necessary to
Monitor the effectiveness of decisions
Provide information
Maintain associate morale
Ensure that jobs are being done properly
Overcoming Communication Barriers
Clarity of purpose and ideas.
Orientation
Effective listening
Sense of timing
Use of feedback
Suitable language
Regulating information flow