04-11-2014, 02:37 PM
Abstracts: Enquiry Management system is helpful to the customer who makes the inquiries for the product. It provides all the solution of queries of customer related to their inquiries. Inquiry Management system includes inquiries from all customer as a One Stop Service and to guarantee them to give the solution of their inquiries. Inquiry services are central top most library and information service operations. With their expertise and knowledge of today's information resources, inquiry staff delivers tangible business benefits to information driven organizations across the globe. As the information boom continues, this role becomes more challenging...and more valuable. Inquiries from all channels (direct, website, field sales, phone calls emails and partners) come into a single database giving you unified view of a prospect / customer, consolidating enquiries under a single account that may have been accumulated over the years. In real time, in a team environment, sales managers and sales people track their activity as prospects move through the inquiry process. Everyone is accessing the same centrally managed database, which enhances collaboration, forecasting and marketing analysis over a period of time.