01-10-2014, 10:13 AM
Abstracts: Enterprise resource planning web-application should consists of multi user web application which allows responsible system users to respond to customer queries immediately. Responsible users should take orders and update its status with every step. Same is for service entries. Also customer should be able to see the update status via its portal or can get notification by email. Also inquiries should be maintained. Post support system is managed with support ticket system which can be raised by customer and replied by staff. Master Admin should be able to manage product catalog, manage users and authorization, and can monitor whole system. It can generate reports as required.