22-09-2014, 02:14 PM
Enterprise customer relation ship management
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1. INTRODUCTION
Enterprise customer relation ship management:
1.1 About The Project
This project is developed for the automation process of Enterprise customer relation ship management through online i.e through web. In merchant module adding the catogories,products,itemSales, giving orders, Stock maintenace , creating invoice(bill) for orders, shipping of items order given by customer. creation, details , and other transactions like automatic increment,decrement of stock, paid invoice(amount),shipping invoice
And all other transactions for large scale whole sale or retail sales, very big shops, or organizations.
This project mainly contains 3 modules like Merchant module, Customer module, invoice module.
In customer module customers will give orders for items which are being available in that shop. In our project that order is processed and details are stored in data base. In invoice module total bill for ordered items will be created. In case if the ordered items are not being shipped at a time then the pending order details will be processed and the bill for the pending order will be created. In Marchant Module products are being maintained in category wise and product wise, item wise and up to date stock will be maintained in computerized manner. And up to date order given by the customer through online web status will be shown with help of dynamic web pages by getting data from database.
DATA FLOW DIAGRAMS:
A data flow diagram is a logical model of a system. The model does not depend on hardware, software and data structures of the organization. There is no physical implication in a data flow diagram. Because the diagram is a graphic picture of the logical system, it tends to be easy for every non-technical user to understand and thus serves as an excellent communication tool. Finally a data flow diagram is a good starting point for system design.
Applets
A Web page received from the Web tier can include an embedded applet. An applet is a small client application written in the Java programming language that executes in the Java virtual machine installed in the Web browser. However, client systems will likely need the Java Plug-in and possibly a security policy file in order for the applet to successfully execute in the Web browser.
Web components are the preferred API for creating a Web client program because no plug-ins or security policy files are needed on the client systems. Also, Web components enable cleaner and more modular application design because they provide a way to separate applications programming from Web page design. Personnel involved in Web page design thus do not need to understand Java programming language syntax to do their jobs
. CONCLUSION
This system has been developed for One Pump Industries. The current system is a manual system. In order to overcome the drawbacks in the current system a decision to automate some of the departments of the Pump Industries. Inforaise Technologies bagged this contract.
The system was developed once the necessary feasibility study and technical feasibility were conducted. Firstly the requirements of the users were assimilated. The users were made aware of the advantages in adopting the automated process and also reassured that the automation process would not lead to retrenchment. In the long run the benefits for the company and what these would mean for the employees was explained. The management also concurred with this point of view.
Subsequently the development started. The software requirement specification was prepared and designing done. The Iterative paradigm was used for developing this system. This system took about four months to develop. Careful verification and validation was performed to ensure that the system conformed to the user specifications. Once the system was developed it was delivered to the users who were satisfied with the performance of the system. Though delivery has been completed the developed system will be monitored and the responsibility of the maintenance rests with the developers