25-08-2017, 09:32 PM
ISO
ISO.ppt (Size: 1.1 MB / Downloads: 15)
INTRODUCTION
Today, more and more business and industry leaders realize that in order to thrive, or even survive, in the new global economy, their companies must become truly world-class.
And that means quality.
Quality in your products and services. Quality in your practices and procedures. Quality you maintain and you can prove - because it is documented.
Quality as a competitive weapon.
And that is the reason for the growing move to ISO 9000 certification.
The best companies are starting to insist on it. Your competitors may already be pursuing it. And if you plan to do business in Europe or Japan, it is absolutely essential.
DO YOU KNOW?
The race for ISO certification has already started. In the first half of 2003, it is estimated that over 60,000 European companies are registered in compliance with the ISO 9000 standards. In the U.S., over 1000 companies have been certified. (In 2005, the number of certified companies more than doubled.)
What does the term "ISO" stand for?
The term ISO stands for the International Organization for Standardization. You would reasonably assume that it ought to be IOS, but it isn't. Apparently, the term ISO was chosen (instead of IOS), because iso in Greek means equal, and ISO wanted to convey the idea of equality - the idea that they develop standards to place organizations on an equal footing.
HISTORY OF ISO
The International Standards Organization (ISO), in Geneva, Switzerland, was founded in 1946 to develop a common set of standards in manufacturing, trade and communications.
It is composed of the national standards institutes and organizations of 97 countries worldwide, including the American National Standards Institute (ANSI).
The ISO publishes thousands of standards, but the ISO 9000 series is having a major impact on international trade.
First published in 1987, the standards have been rapidly adopted by organizations in Europe, Asia and North America. In addition, there is a movement by several industries in the EEC where ISO certification is now a prerequisite to product certification. And that trend is growing.
What exactly is ISO 9000?
ISO 9000 is a set of international standards for both quality management and quality assurance that has been adopted by over 90 countries worldwide.
The ISO 9000 standards apply to all types of organizations, large and small, and in many industries.
purpose
The purpose of ISO 9001 is to assure customers that suppliers can provide quality products and services.
You need to control the quality of your products and services.
You need to reduce the costs associated with poor quality.
Your customers want you to become certified.
Your markets expect you to be certified.
Your competitors are already certified
How True Is The Story ?
This is one of those stories that get circulated via fax from time to time. Could the aerospace company described below get ISO certified? What are your thoughts?
Once upon time, an aerospace company in Maryland and a Japanese automobile company decided to have a competitive boat race on the Potomac river. Both teams practiced hard and long to reach their peak performance. On the big day they both felt as ready as they could be.
The Japanese won by a mile.
Afterwards, the American team became very discouraged by the loss and morale sagged. Corporate Management decided that the reason for the crushing defeat had to be found. A "Continuous Measurable Improvement" team was set up to investigate the problem and to recommended appropriate corrective action. Their conclusion:
The problem was that the Japanese team had eight people rowing and one person steering, whereby the American team had one person rowing and eight people steering. The American Company Steering Committee immediately hired a consulting firm to do a study on the management structure. After some time and millions of dollars, the consulting firm concluded that "Too many people were steering and not enough rowing!"
NEED
Many manufacturers even have to undergo customer-driven "quality audits," which can be expensive and time-consuming.
ISO 9000 practically eliminates the need for many customer-driven quality programs.
ISO 9000 certification is a uniform standard, accepted and recognized internationally. So you save money.