31-03-2014, 04:57 PM
PROCESS MAPPING
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Abstract
Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.The main purpose behind business process mapping is to assist organizations in becoming more efficient. A clear and detailed business process map or diagram allows outside firms to come in and look at whether or not improvements can be made to the current process.Business process mapping takes a specific objective and helps to measure and compare that objective alongside the entire organization's objectives to make sure that all processes are aligned with the company's values and capabilities
INTRODUCTION
Structural analysis of a process flow (such as an order-to-delivery cycle), by distinguishing how work is actually done from how it should be done, and what functions a system should perform from how the system is built to perform those functions. In this technique, main activities, information flows, interconnections, and measures are depicted as a collage on a large sheet of (commonly brown) paper, with different colored 'Post-it' notes or slips of paper. This graphic representation allows an observer to 'walk-through' the whole process and see it in its entirety. Also called brown papering.The ultimate purpose of all process mapping must be to bring about improvement and innovation. It is therefore most helpful to start mapping processes as they are, not as they could be. Changes to the process can follow once the initial condition is defined. Process mapping can also, of course, be used for planning new processes.Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
Recent developments
Business process mapping, also known as process charts, has become much more prevalent and understood in the business world in recent years. Once created by a bricklayer to increase efficiency, process mapping is now being used by companies worldwide and humans alike. Process maps can be used in every section of life or business. The Four Major Steps of Process Mapping
1. Process identification -- attaining a full understanding of all the steps of a process.
2. Information gathering -- identifying objectives, risks, and key controls in a process.
3. Interviewing and mapping -- understanding the point of view of individuals in the process and designing actual maps
4. Analysis -- utilizing tools and approaches to make the process run more effectively and efficiently(Jacka, J. Mike)
Primary Example
Proposed Patient Appointment Procedure
Flowchart is a primary type of business process mapping. It consists of some symbols such as arrow, circle, diamond, box, oval or rectangle. The type of Flowchart just described is sometimes referred to as a “detailed” flowchart because it includes in detail, the inputs, activities, decision points, and outputs of any process.
The example is Proposed Patient Appointment Procedure. It starts with "preparation of appointment book" followed by a decision whether the appointment is shore or fleet. If the appointment is fleet, inform patient they can call 1500 to make own appointments for next few days, if the appointment is shore, confirm 24 hours prior to appointment. Next confirm that the patient confirmed. If a patient did not call, the appointment is canceled, otherwise the patient is given a confirmation number. Finally confirm that the patient showed for the appointment. If not, a standby patient is placed in the appointment slot, the appointment book is marked “Failure” and a failure report is submitted from front desk to fleet liaison. If a patient showed for appointment, put “Patient showed” in appointment book