25-08-2017, 09:32 PM
Operational Excellence through Business Process Management (BPM)
Operational Excellence.ppt (Size: 1.73 MB / Downloads: 46)
What is BPM?
The concept of Business Process Management [BPM] has its roots in Operation Transformation and enables flexible design, deployment, monitoring and tracking, process focus and efficiency.
BPM Explained
Business Process Management (BPM) Involves
End to end Automation of business processes
Blending machine machine and manual operations
Straight Through Processing (STP)
BPM Uses
Workflow
Imaging & Document Management
EAI: Integration with Business Systems
Measurements, Tracking, reporting and Control
Analysis, Simulation, Optimisation and re-deployment
BPM Challenge
Make processes visible
Components, diagrams,
The static view for definition, validations, understanding
Operations view for insight, for management
Build for change
Separate IT functions from processes
Processes will change much more often
Credit Card Process – Leading BPO in Delhi
Promotional campaigns/new offers for customers / prospects
Receive filled mailer forms with intent to accept or reject along with updated personal & demographic details
Scan in USA using Newgen OmniCapture & Export in OmniFlow
Outsourced processing from India
Dual data entry (image zone guided) & QC
Export file sent back for back-end system updation
Reject file processing in OmniFlow
New launches / campaigns configured in OmniFlow frequently with minimal effort & time