15-06-2013, 12:49 PM
MANAGEMENT CONTROL SYSTEMS(MCS)
MANAGEMENT CONTROL.pptx (Size: 102.86 KB / Downloads: 16)
OVERVIEW MCS
Set of formal and informal systems to assist management in steering organization to its goals.
MC is the process by which managers influence other members of the orgn to implement organ. Strategies.
INTRODUCTION
MC involves
.Communication &alignment of goals with sub-units
Developing Responsibility Centers &Accountability. Setting targets
Communicating Information.
Coordinating different parts of organization
Performance Measurement, Feed back,Evaluation,
Deciding Corrective Action &implementation
Align Reward system
Influencing people to change Behavior.
If Strategic gap continues to widen,revisit
Strategy paradigm
Types of MCS
- Informal Control Systems
Self Control – Alignment of personal goals with orgn. goals
Social Control –Inter personal interactions within sub groups
Culture “The broader values & normative patterns that guide behavior within organisation”--Ouchi
BPM -Performance Measurement
“What can not be measured can not be managed”
Performance measurement (PM)can be defined as the process of quantifying the Efficiency&Effectiveness of a past action to enable informed decision.
Performance metric is the definition of the scope,content&component of a PM
Metric-an indicator that drives meaningful action