19-09-2013, 03:43 PM
Telephone Connection Management System
Abstract
This project is a connection provisioning, modification and customer application form
feeding system on a webserver designed specifically to suit the requirements of a typical
telecom company for carrying out the commercial and technical activities related to
telephone connection to subscribers. This project has four level users namely commercial
officer, accounts officer, external officer, Indoor Officer. The customer requirements for
provisioning or modification will be routed to these four levels.
The customer approaches the commercial officer for a new connection or a
modification to the existing connection (usually a facility like STD/ISD/CLIP etc.). After
that a demand note will be raised for the particular activity (i.e., new connection or
modification). It is then routed to Accounts Officer for payment of this demand note. The
AO approves it after payment and then it is routed to External officer for feasibility check
and cable laying. Once the external Officer approves this, it is routed to MDF (Main
Distribution Frame) which comes under Indoor Officer. Here jumpering of the connection
takes place and the connection is then routed to Indoor Officer for giving the required
connection or facility. Then it is finally routed to Test Desk, where the connection is
physically approved by the Test Desk executive and the connection is completed or
closed.