20-12-2012, 01:13 PM
Issue Management Methodology for Tracking Project Issues
Abstract:
An issue is an incident, circumstance, problem or inquiry that affects or potentially affects the timely delivery of the project, product or service, it may also impact the quality of deliverables and the cost of production. Some projects are ongoing and the definition of an issue is a little different.
A help desk defines an issue as a request for help that requires a response. A service department keeps track of service requests as issues. A software maintenance group tracks reports of software bugs and enhancement requests as issues.