25-08-2017, 09:32 PM
Abstracts: Interactive Voice Response System (IVRS) is one of the most important breaks through in the field of telecommunication. IVRS provide a voice response to the customers and guide hem to the information they require. The customers can call up any institute such as banks, universities , tourism industry and obtain any information by simply pressing certain button on his telephone as per the guidance of the voice fed into the computer. IVRS is an electronic device through which information is available related to any topic. IVRS is usually employed to know more about the organizations and can be modified to respond to voice of the customer for better response customer satisfaction. IVRS can be employed in customer services there by improving its flexibility and efficiency. The IVRS system which will be designed will provide an ideal platform for the operation of start-ups and existing small concerns. It will be a highly economical and efficient way to replace the Dialogic card which is very costly and requires a high maintenance and regular upgradation. The IVRS system which will be designed will consist of simple components like microcontroller and some basic application chips interfaced to a PC which will have small software running in the back end while the other jobs are performed on the front end.