03-09-2012, 04:54 PM
SERVICE BLUEPRINT FOR CUSTOMER PROBLEM AND REDRESSAL
AT ADITYA BIRLA RETAIL LIMITED
1SERVICE BLUEPRINT.doc (Size: 119 KB / Downloads: 38)
ABSTRACT
The study deals with “A STUDY ON CAREER DEVELPOMENT PROSPECTS AT INTEGRAL COACH FACTORY (ICF)”. The main objective of this study is to know about the opportunities available with the employees of ICF to enhance their career and the manner in which they utilise those opportunities.
Through this project, I came to know about the importance of theoretical knowledge of HR practices viz. training and development programmes, staff upgradation, effective management of resources etc, thereby bringing about conceptual clarity.
This research study is descriptive in nature. The size of the sample is 100 and the sampling technique used is convenience sampling (non-probability sampling), through the questionnaire method. Both the sources of data collection viz. primary and secondary have been used in this report. The questionnaire has been conducted with many questions concerning the opportunities available at Integral Coach Factory for the development of the career of the employees. A thorough analysis has also been done on the responses given by the respondents based upon which conclusions have been drawn.
The research reveals that the career development prospects available at ICF are more than handful to enhance the career of the employees. The research also exposes that there is relationship between encouragement for knowledge sharing activities within the team and success rate in achieving career objective. The study also shows that there is significant improvement in the efficiency of the employees because of the training programmes, counseling and organization climate.