26-11-2012, 01:44 PM
Listening and Feedback
1Listening and.ppt (Size: 582.5 KB / Downloads: 20)
Recognising Poor Listener
The Faker
The constant talker
The constant note taker
The disinterested listener
The supercritic
Physical Factors To Improve Listening Skill
Select a right time and place
Avoid strict time constraints
Minimize environmental distractions
Position oneself ,in a place visible to all.
Several vital components to the feedback
Empathy
Paraphrasing
Immediacy
Clarity
Appropriateness
Informative
Honesty
“Shoulds” to make feedback constructive
Reaction,opinions should not be considered as fact
Feedback should not be personalized
It must refer to behavior,performance
It should be specific
It must avoid emotional words