13-10-2012, 12:58 AM
You have to provide a project synopsis with technical specifications
and other requirements, if any, to provide web/server based complete
software solutions to the client.
The requirements:
1. A customer is calling to a mobile no. (or any 10 digit based
no. except landline no). The called is greeted with a welcome message
or any other message as per time or date (e.g. Please call during
office hours 10 AM to 6 PM, I am out of office from 10th to 20th
September, etc.) by the IVR with 1 or 2 level option for the customer.
2. Next as per the input of the client call is forwarded e.g. on
pressing 1 call will be forwarded to support, on pressing 2 it will be
forwarded to account, etc. (which may be either landline or mobile).
Features:
1. The Mobile No should have features of call hunting,
call forwarding to multiple lines and must be able to handle at least
500 or more calls simultaneously. There should not be busy tone.
2. If any particular no is busy it should intelligently follow
the options set by the customer (receiver).
3. The system must maintain the call logs (received and missed
calls). Call logs can be sent through email or SMS or web based
interface.
4. The server should be capable of recording the conversation.
5. Facility to set working hours on IVR i.e. after working hours
call should be transferred either to alternate number or on voice
mail.
6. Option to activate vacation mode and caller should be
informed for the same (in the word and language set by the client).
7. Choice to stop unwanted calls as per the blacklisting
facility and mode (i.e. busy tone or wrong no etc.).
8. Option to create list of selected numbers to receive
un-interrupted calls.
9. Client’s input data through API in the database.
2 ) Click to call: connects your website visitors with your sales or
support executive in just one click as explained below:
1. Customer visit the website and place the call.
2. Call request received by the server.
3. Call is placed to the customer's phone number.
4. Second call is placed to customer care executive's
number, both are connected.
Please provide the hardware, software, server and PRI requirements to
provide the solution to the client. The synopsis may include the Flow
chart, DFD, ER Diagram as and where required.