31-10-2012, 01:20 PM
The Professional Test Engineers Common Body of Knowledge
The Professional Test.doc (Size: 82 KB / Downloads: 22)
KNOWLEDGE DOMAIN 1: COMMUNICATIONS
The CSTE shall demonstrate the ability to apply general skills that are the foundation upon which effective testing is built. The skills in this category cover both general information service activity skills and leadership skills. These general skills are applicable and necessary to effectively execute the activities described in CBOK Categories 2 through 5.
Giving Information
1. Audience Evaluation – Evaluating the audience needs and developing appropriate presentation materials, which is knowledgeable, complete, and adequate for the subject information.
2. Effective Presentation – Providing information or teaching in a manner that transfers understanding and is appropriate to the audience and subject information.
3. Written Correspondence – Providing written confirmation and explanation of defects found. Being able to articulate on paper a sequence of events to reproduce the defect. The ability to record keystrokes or procedures. The ability to analyze information so that all pertinent information is recorded and communicated to the proper person.
4. Oral Delivery – The ability to communicate problems and/or defects in a non-defensive manner that will not incite ill feelings or defensiveness on the part of the developers. The ability to articulate a sequence of events in an organized and understandable manner. Includes participation in team activities.
Receiving Information
1. Effective Listening – Actively listening to what is said by asking for clarification when needed, and providing feedback statements, on what was said, to reinforce understanding and acknowledge that you were understanding; including documenting conclusions.
2. Interviewing – Developing and asking questions for the purpose of collecting data for analysis or evaluation; including documenting conclusions.
3. Analyzing – Determining how to use the information received.
Personal Effectiveness
1. Negotiation – Working together with one or more parties to create options that will satisfy all parties.
2. Conflict Resolution – Bringing a situation into focus and satisfactorily concluding a disagreement or difference between parties.
3. Influence and Motivation – Using techniques and methods in order to invoke a desired effect on another person. Influencing others to act in a certain goal-oriented activity.
4. Judgment – Applying beliefs, standards, guidelines, policies, procedures, and values to a decision in a specific set of circumstances.