13-02-2016, 11:37 AM
This ticket will only be v alid with an ID proof in original. If f ound trav elling without ID Proof , Passenger will be treated as without ticket and charged as per extant Railway rules.
At least one passenger should trav el with his/her ID card in original which is indicated on the ERS/VRM. In case he/she is not trav elling, all other passenger(s) booked on that ticket, if f ound trav elling in train will be treated as trav elling without ticket and charged accordingly .
Valid IDs to be presented during train journey by one of the passenger booked on an e-ticket :- Voter Identity Card / Passport / PAN Card / Driv ing License / Photo ID card issued by Central / State Gov t / Public Sector Undertakings of State / Central Gov ernment ,District Administrations , Muncipal bodies and Panchay at Administrations which are hav ing serial number / Student Identity Card with photograph issued by recognized School or College f or their students / Nationalized Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph/Unique Identif ication Card "Aadhaar".
General rules/ Inf ormation f or e-ticket passenger hav e to be studied by the customer f or cancellation & ref und.
IMPORTANT :
For details, rules and terms & conditions of E-Ticketing serv ices, please v isit www.irctc.co.in.
*New Time Table will be ef f ectiv e f rom 01-09-2014. Departure time and Arriv al time printed on this ERS/VRM is liable to change. Please Check correct departure and arriv al f rom Railway Station Enquiry , Dial 139 or SMS 'RAIL' to 139.'
There is amendments in certain prov isions of Ref und Rule.Ref er, Amended Ref und Rules w.e.f 01-07-2013.
The accommodation booked is not transf erable and is v alid only if the ID card printed abov e is presented during the journey . The ERS/VRM along with printed ID proof in original would be v erif ied by TTE with the name and PNR on the chart. If the passenger f ail to produce/display ERS/VRM
due to any ev entuality (loss, damaged mobile/laptop etc.) but has the prescribed original proof of identity , a penalty of Rs.50/- per ticket as applicable to such cases will be lev ied. The ticket checking staf f On board/Of f board will giv e Excess Fare Ticket f or the same.
E-ticket cancellations are permitted through www.irctc.co.in by the user.
PNRs hav ing f ully waitlisted status will be dropped and the names of the passengers will not appear on the chart. They are not allowed to board the train. Howev er the namesof PARTIALLY waitlisted/conf irmed and RAC will appear in the chart.
Obtain certif icate f rom the TTE /Conductor in case of PARTIALLY waitlisted e-ticket, LESS NO. OF PASSENGERS trav elled, A.C.FAILURE,TRAVEL IN LOWER CLASS. This original certif icate must be sent to GGM (IT), IRCTC, Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi-110055 af ter f iling on-line ref und request f or claiming ref und.
Passengers are adv ised not to carry inf lammable/dangerous/explosiv e/articles as part of their luggage and also to desist f rom smoking in the trains.
Contact us on: - 24*7 Hrs Customer Support at 011-23340000 , Chennai Customer Care 044 – 25300000 or Mail To: care[at]irctc.co.in.
For any suggestions/complaints related to Catering serv ices,contact Toll Free No. 1800-111-321 (07.00 hrs to 22.00 hrs)