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1. Name :
2. Address :
3. Occupation :
4. Annual Income :
6. Do you think that your bank caters all your banking needs?
(a) Yes
(b) No
7. For the past how many years you have account with this bank?
8. What kind of account do you maintain in this bank?
(a)Current
(b)Savings
©Loan a/c
(d)Demat
(e)Credit card
9.Which of the following facilities is given more importance in your bank
(a)Loan facilities
(b)O/D facilities
©ATM facilities
10. Does your bank conduct any recreation facilities for the customers
(a) Yes
(b) No
11. Does your bank have listed its share in stock exchange
(a) Yes
(b) No
©Not Aware
12. Does your bank have core banking facility for the customers
(a) Yes
(b) No
13. Do they charge unnecessarily for not maintain minimum balance in
your account
(a) Yes
(b) No
14. Does your bank offers competitive service charges
(a) Yes
(b) No
15. Do you think your bank offers competitive interest rate
(a) Yes
(b) No
16. Do you use the service of alternative bank
(a) Yes
(b) No
17. What do you feel about overall service quality of your
bank.
(a)Excellent
(b)very good
©good
(d)average
(e)poor
18. Would you recommend this bank to your friends,relatives,
associates
(a) Yes
(b) No
19. When do you think of your bank what comes first in your mind
(a)Personalised service
(b)Wide branch network
©Customer service
(d)computerised banking
(e)Core banking
20.Yourover all opinion about this survey
(a)Satisfactory
(b)Will yield result
©looking forward for result
QUESTIONNAIRE
1) PERSONAL INFORMATION:
NAME:
AGE:
PROFESSION:
2) DO YOU FIND NET BANKING TIME CONSUMING?
YES NO
3) ARE YOU COMFORTABLE WITH THE PROCEDURE OF NET BANKING?
YES NO
4) DO YOU ACCESS THE NET BANKING PROVIDED BY YOUR BANK?
YES NO
5) WHAT ARE THE FACILITIES PROVIDED BY YOUR BANK FOR NET BANKING?
6) WILLYOU ADVICE OTHERS TO USE NET BANKING?
YES NO
7) WHAT ARE THE PROSPECTS OF NET BANKING?
8) DO YOU FEEL THAT EVERY BANK MUST PROVIDE NET BANKING FACILITY?
YES NO
9) IS EVERYONE AWARE ABOUT NET BANKING FACILITY?
YES NO