29-12-2012, 02:49 PM
STUDY OF JOB SATISFACTION AT CDCC BANK , CHANDRAPUR
STUDY OF JOB SATISFACTION AT CDCC BANK.docx (Size: 1.73 MB / Downloads: 32)
INTRODUCTION
The project consists of the topic called “A study on JOB SATISFACTION at CDCC BANK.”. It is a Rural Bank head quartered in Chandrapur District. It is a great opportunity for me to do the project on such a good organization which grew very fast in just few years in Chandrapur District. As employees are the most valuable asset, who are responsible for the growth and prosperity of the organization. Management wants to know the level of satisfaction of the employees towards the organization and wants to enhance the present working Condition if any improvements are to be made. So keeping the objective in mind a questionnaire was framed which covered most of the questions which would provide valuable inputs to the managements, to enhance the working conditions and the make any improvements if needed.
LITERATURE REVIEW
It is realising the direct relationship between happy employees
The key measures to employee satisfaction are
Employee retention
Productivity
Customer satisfaction
Profitability
All the above mentioned factors are obtained only if the employees are satisfied .This is because satisfied employees tend to be more creative ,tend to accept challenging jobs which is an promotional opportunity to them .They tend to be more productive .
Employees with higher job satisfaction: believe that the organization will be satisfying in the long run .care about the quality of their work are more committed to the organization have higher retention rates, and are more productive.
TYPICAL DIMENSIONS OF EMPLOYEE SATISFACTION
Employee satisfaction surveys can cover as many or as few topics as are required by your organization. Some of these topics include:
• Job satisfaction
• The company as a place to work
• Organization direction, strategy and goals
• Employee morale
• Organizational relationships
• Supervision
• Management
• Leadership
• Culture, values and behaviours
• Company image
• Benefits
• Compensation and rewards/incentives
• Recognition and promotion
• Training and development
• Career opportunities
• Quality products and services
• Internal/external communications
• Organizational change
• Any other topics of interest to managers
Discrepancy Theories
Two-Factor Theory
MOTIVATORS
Responsibility
Challenge
Job control
HYGIENE FACTORS
Pay
Benefits
Coworkers
Employee satisfaction has two components
1.Hygeiene issues
2.Motivation issues
The hygiene issues are:
1.Company and Administration Policy: They should be updated and accessible to all the employees so that the employees are aware of all policies of the organization.
2.Supervision: The supervisor should have the good leadership qualities and should give positive feedback at regular interval.
3.Salary: Employees want to be paid according to their competence and hard work.
4.Interpersonal Relations: It is the relation with the superior ,peer and subordinate .The employees should be given time for socialization .i.e. during lunch, tea break, etc.
5.Working conditions: The working environment should be good so that the employees will have sense of pride in working for the organization and should be provided with the necessary facilities and adequate space to work efficiently.
The motivation issues are :
1.Work: The work should make employees believe that the work they are doing is important.
2.Achievement: All employees want to do a good job and make use of their talent .
3.Recognition:Employees should be rewarded for high performance by bonus or at least praising their efforts.
4.Responsibilty:Employees should be given enough freedom or power to carry out their task .They should have ownership of work and be given challenging work.
5.Advancement:Loyalty and performance should be rewarded by providing opportunities for career development .
The absence of hygiene issues is a source of dissatisfaction. While increase in the motivation factors ,will increase in employee satisfaction .the hygiene issues should be dealt first and then the motivation issues should be given considerations .Bigger pay checks rarely equate with higher job satisfaction .
Statement of the problem
“A study on employee satisfaction to enhance the present working conditions”
Retaining the employees in the long run has become an destructive problem to any organization nowadays the organization which takes keen interest to satisfy their employees before the customers are able to retain their employees in the long run. So having this objective in mind the managements wants to know the satisfaction level of the employees towards CDCC Bank .
Research Problem:
A study to know the satisfaction level of the employees towards the organization to enhance the present working conditions for organizational growth and prosperity at CDCC BANK .
Purpose of the study:
To know the employee satisfaction level towards the organization.
To understand the relationship within the organization.
To study the communication flow within the organization.
To determine the worker’s participation in decision-making.
To find whether there is scope for improvement within the organization.
To learn the practical aspects of the business.
Scope of the study:
Keeping the purpose of the study in mind which is to know the employee satisfaction level towards the organization. I have conducted the study within the organization i.e. employees of CDCC Bank .
Objective of the study:
To know the employee satisfaction level towards the organization regarding the infrastructure working condition compensation and other facilities.
To understand the relationship within the organization
To study the present environment of working of each level in order to create job satisfaction .
Training facility provided to employees which facilitates job satisfaction among employees .
To find whether there is scope for improvement and to determine factors which cause dissatisfaction amongst employees of CDCC Bank .