11-04-2014, 04:34 PM
Communication
Communicatio.ppt (Size: 189 KB / Downloads: 23)
Introduction
Communication is the exchange of messages between people for the purpose of achieving common meanings.
Communication is the exchange of information using a shared set of symbols. It is the process that links group members and enables them to coordinate their activities.
Communication
Communication is not merely sending or receiving message.
It is much more than that.
It includes proper understanding of message, its acceptance and action on it.
Unless common meanings are shared, managers find it extremely difficult to influence others.
Functions of Communication
Control
Information
Motivation
Emotional Expression
Communication Networks
Chain Network
Y Network
Wheel Network
Circle Network
The All-Channel Network or the Star Network
Informal Communication
Informal communication is communication outside the organization’s formally authorized channels.
Informal communication includes all messages transmitted in the work setting other than those that are generated specifically to fulfil work-related assignments.