03-12-2012, 06:01 PM
Barriers to effective Communication
Case Study barriers to effective communication.docx (Size: 42.03 KB / Downloads: 28)
Solutions of the above questions are as follow:
1. There are two barriers to effective communication in this case. They are inattention and ignoring information. It happened between Leigh Randell and Tom Ballard. Tom Ballard didn’t reply Randel’s memo addressed to him about the information regarding specific procedures, time, and costs for boarding passengers on flights.
2. Yes, Tom Ballard is wrong in this situation. He should have repliedto Randel’s memo because what Randel thought would be beneficial for everyone, involving Passenger Services, In-Flight Services, and most importantly, Omega Airlines. Because Tom Ballard is the Passenger Services Representative- Atlanta, so Randell requested information regarding specific procedures, time, and costs for boarding passengers on flights. In our opinion, Tom Ballard is an egoist. Although he doesn’t agree with Randel’s opinion, he should reply toRandel’s memo for avoiding barriers to communication between them.
3. Horizontal communication is difficult to attain because it facilitates the linking of different areas of expertise and this may encourage innovation
4. To rectify this situation, the management of Omega Airlines should re-arrange its management. It is better for the employees in Omega Airlines to call a conference soon to clear the condition in that place.
5. Everyone has a different point of view for receiving other’s opinion when facing a problem, moreover within an organization which consists of many people. It will not be easy to improve communication, so most of people should respect other’s opinion. If one of them find something unclear in a communication, it is better to ask, for improving communication in order to decrease misunderstanding among them.