23-01-2013, 04:48 PM
COMMUNICATION SKILLS - SYLLABUS
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Objectives of the course
· To sensitize students to their communicative behavior
· To enable them to reflect and improve on their communicative
behavior/performance
· To build capacities for self criticism and facilitate growth
· To lead students to effective performances in communication
Introduction to the course (warm up activities)
Unit 1 Listening Skills
Types of Listening ( theory /definition )
Tips for Effective Listening
Academic Listening- ( lecturing )
Listening to Talks and Presentations
Listening to Announcements- (railway/ bus stations/ airport /
stadium announcement etc.)
Listening to Radio and Television
Unit 2 Telephone Skills
· Basics of Telephone communication
· How to handle calls- telephone manners
· Leaving a message
· Making requests
· Greeting and Leave Taking over phone(etiquette)
· Asking for and giving information
· Giving Instructions
· Listening for Tone/Mood and Attitude at the other end
Handling the situations especially trouble shooting
Teleconference handling
Handling Tele interviews for Call Centres
Unit 3 Writing Skills
· Standard Business letter
· Report writing
· Email drafting and Etiquettes
· Preparing Agenda and writing minutes for meetings
· Making notes on Business conversations
· Effective use of SMS
· Case writing and Documentation
Unit 4 Career Skills
· Applying for job
· Cover letters
· Resume and Effective Profiling
· Interviews
· Group discussions
Unit 5 Soft Skills
· Empathy(Understanding of someone else point’s of view)
· Intrapersonal skills
· Interpersonal skills
· Problem solving
· Reflective thinking
· Critical thinking
· Negotiation skills