01-09-2014, 11:07 AM
Infosys provides training to fresher’s in order to skill them with various technologies required for working in projects and cater the needs of the clients. The training is provided by Education, Training and Assessment (ETA) unit in Infosys. Thousands of fresher’s join Infosys at a time, so for better management the fresher’s are grouped into different batches. Each batch is managed by a Batch Owner (BO). BO is only point of contact for the trainees in a particular batch. BO has to do a lot of task like: assessment scheduling, attendance, single swipe regularization, leave request, sending assessment and session mails, invigilation and evaluation allocation, approving and uploading marks, guiding the trainees how to apply for leave, single swipe, accommodation, visitor, serve central request, on-duty, raise AHD, etc.
Infosys provides training to fresher’s in order to skill them with various technologies required for working in projects and cater the needs of the clients.
The training is provided by Education, Training and Assessment (ETA) unit in Infosys. Thousands of fresher’s join Infosys at a time, so for better management the fresher’s are grouped into different batches. Each batch is managed by a Batch Owner (BO). BO is only point of contact for the trainees in a particular batch. BO has to do a lot of task like: assessment scheduling, attendance, single swipe regularization, leave request, sending assessment and session mails, invigilation and evaluation allocation, approving and uploading marks, guiding the trainees how to apply for leave, single swipe, accommodation, visitor, serve central request, on-duty, raise AHD, etc.
Employees in ETA unit are allocated with Batch Ownership.
BO’s have to send many mails and contact many people for all its tasks. In a batch there can be a maximum of 200 trainees and in some or the other issue BO has to handle each trainees issue individually. Even there are scenarios for which BO has to contact other employees.
Infosys, ETA unit, wants to automate all the tasks done by Batch Owner’s for handling the batches by creating an application or website using which BO’s can do all the tasks hassle free from their desktops, thus saving their time and improving efficiency.
Infosys BO Help Desk will help all the BO’s to save theirtime spend in framing mails, contacting other employees, guiding the trainees how to apply for leave, single swipe, etc. and even handling individual trainee issues. Thus, increasing their efficiency, output and helping them to handle the batch better.
It will help the trainees to raise the issues that can be handled by the batch owners. Also, the educators can provide feedback of the batches that are assigned to them. This feedback will be visible to the batch owners of the respective batches. The admin of the portal can allocate the batches to the batch owners.