23-03-2012, 04:18 PM
Call center shift management system
22537133-Call-Center-Management-System.doc (Size: 651 KB / Downloads: 65)
INTRODUCTION
Call center shift allotment system is proposed for the call centers using which they can computerized their shifts organized, work distribution and employee performances. Call centers are basically the work centers, which provide 24 hours customer care via telephones and Internets etc. Now a day every large or small company has, their call centers situated at different locations. Besides supporting customers via a team of customer care executives, call centers has one more team that of technical peoples responsible for allocating, maintaining, updating and allotment company’s communication network. In order to schedule and distribute the work via which company can run smoothly the call centers make different-different teams and distribute the work task in several shifts to facilitate both the customer and the employee.
OBJECTIVE
• To collect the different project reports and grade them according to their presentation and successfulness.
• To award different teams for their performances.
• To grade the team members according to their professional and personal attitudes
• To check whether the work progress is according to the chart or not.
• To distribute the different projects among the different supervisors
• To schedule different project in different timetables.
• To distribute timetables among the teams.
• To organize different shifts for different teams
• To check and compute work progress of the teams
VISUAL BASIC
Visual basic covers every aspect of programming, from educational applications to databases, and from financial applications to Internet components. Visual basic has two-database access technology.
To design desktop we can use VB-script, which is a subset of visual basic, and object oriented technology. Visual basic have several tools for automating the development of WebPages like HTML & DHTML and development of web application. Visual basic provides IDE (Integrated Development Environment) and the basic principles of developing applications with visual tools and event programming. A project in visual basic is the central mechanism used to verify and coordinate the elements of a visual basic application. Creating project is usually the first step in the process of developing a visual basic application. Project keeps track of the locations of the components used within the project and access related libraries of the program that are stored in a common directory and used by many applications. An exe file is generated in order to run the project. When an EXE is generated from a project all the elements of the project are gathered and run according to the action performed. ADOB is V.B database technology used to access the data from the databases.
WHAT IS ODBC ?
Open Databases connectivity, or ODBC is a standard for accessing data. It was designed to allow the programmer to use a common set of routines to access the data stored in databases, regardless of the type of database in which the data was stored. This meant that once the programmer was connected to the database using ODNC, they could manipulate the data without worrying exactly where the data was stored, or which type of database was storing it. It provided interface transparency – so the programmer could access an Oracle database in the same way that they accessed a SQL Server Database