10-12-2012, 02:01 PM
Quality Tools and Techniques
Quality-Tools-and-Techniques.ppt (Size: 557.5 KB / Downloads: 88)
Session plan
Demonstrate the differing types of quality tools/techniques attributed to the Japanese.
Illustrate the applicability of tools and techniques of quality improvement.
Describe individual applications of appropriate quality tools.
Continual improvement
Continual improvement is a type of change that is focused on increasing the effectiveness and/or efficiency of an organization to fulfil its policy and objectives.
It is not limited to quality initiatives.
Improvement in business strategy, business results, customer, employee and supplier relationships can be subject to continual improvement.
Basic steps in problem solving
Define the problem and establish an improvement goal.
Collect data.
Analyze the problem.
Generate potential solutions.
Choose a solution.
Implement the solution.
Monitor the solution to see if it accomplishes the goal.
Statistical Process Control (SPC)
A process by which a product/service is checked during its creation using certain set parameters and statistical techniques to measure and analyze the variation within the process.
WHAT IS IT USED FOR:
To monitor the consistency of product/service quality and maintain processes to a fixed target as designed.
To drive improvement actions within an organization.
Genichi Taguchi’s theory of Quality loss
Quality is a predictable degree of uniformity and dependability, at low cost and suited to the market.
Losses begin to accrue as soon as a quality characteristic of a product or service deviates from the nominal value.
Once the specification limits are reached the loss suddenly becomes positive and constant, regardless of the deviation from the nominal value beyond the specification limits.