23-02-2013, 10:36 AM
Knowledge Management
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INTRODUCTION
Knowledge is information that changes something.
It is the value added by the people that transforms information into knowledge.
KM comprises a range of strategies and practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences embedded in individuals or in the organizational practice/process.
Acc. to Zest, “ KM is the process by which information is used to create something actionable”.
Elements of KM:
Knowledge creation
Knowledge sharing
Knowledge utilization
Significance of KM:
Knowledge Intensive
Unstable conditions
Provides opportunity
Tool for knowledge based economy
Toole of Decision Making
Aids sharing culture
Retains Critical capabilities
Globalization
Approaches to KM:
As acquiring and storing information
- connectivity
- storage
- locators
- learning vehicles
- Recent developments
As sharing and leveraging information
Making KM more effective:
Create a suitable culture for KM and KS
Need based
Useful for end users
Motivated to attend and achieve
Experts must be made available
Different KS systems for different groups
Integration of knowledge and organizational process