16-11-2012, 06:20 PM
Listening and Feedback
L & F PRESENTATION1.ppt (Size: 582.5 KB / Downloads: 21)
Recognising Poor Listener
The Faker
The constant talker
The constant note taker
The disinterested listener
The supercritic
Physical Factors To Improve Listening Skill
Select a right time and place
Avoid strict time constraints
Minimize environmental distractions
Position oneself ,in a place visible to all.
Personal Factors to improve listening skill
The speaker must have the listener’s attention
Establish eye contact
Do not place unintended meaning into the message
Have an open mind to the message
Give feedback